Hi there! Thank you so much for your feedback - we're sorry you're experiencing issues with the adhesive! We would love to send you a replacement bottle as the one you received may have been damaged in transit! Please check your inbox - one of our Lash Specialists has reached out to you via email to help you troubleshoot!
“Retention was awful not even 2 weeks? The reviews on this product are so good. Am I doing something wrong? Wish there was more information on the glue so I could figure out if it’s user error or why others are having retention for 4 weeks + and I’m not even seeing 2 weeks”
Hi there! Thank you so much for your feedback! We want you to be able to experience the magic of this adhesive! We would love to send you a replacement bottle as the one you received may have been damaged in transit! One of our lash specialists will be reaching out to you promptly to help you troubleshoot so you can start enjoying the Alchemist!
Hello Vanessa! Thank you so much for your feedback! We are so happy to hear you're loving our Alchemist and are having great retention! Our goal is to keep both our customers and their clients satisfied :)
Hi Megan! We would love to help troubleshoot with you so you can enjoy the diversity of this adhesive! We would love to send you a replacement bottle as the one you received may have been damaged in transit! Our team has sent you a direct email to get this process started.
“I advise against purchasing this product due to its inflated price and failure to perform as advertised. Despite having been a loyal customer who has previously used their products without issue, my current attempt to return two faulty items has been met with unnecessary difficulty. The back-and-forth exchange via email, the insistence on photo and video evidence, and the overall cumbersome return process are not in line with my decade-long experience in this industry. I urge anyone considering a purchase to proceed with caution, as the current customer service approach falls short of acceptable business standards.”
Hello Mia! We appreciate your valuable feedback, and are so sorry to hear you were less than thrilled with our Alchemist, as we’ve received overwhelmingly positive reviews. We've confirmed with our Customer Service team that they have issued you store cash due to your dissatisfaction. We always request more information from our customers with the goal of figuring out how to best fulfill your needs. We understand you did not want this assistance, but we are always here for you if you change your mind! Thank you & have a great day!
