Hi Brooke! We are so sorry to hear that the adhesive is not working up to your standards - we would be happy to help you find one that does and replace it for you! Please check your email inbox as one of our in house Lash Specialists will be reaching out promptly to assist you with this! Thank you so much for your feedback!
“Unfortunately I’m struggling with this new adhesive. I was extremely excited to try this product because it’s advertised to solve humidity issues.. I’ve tried to use on every client since i purchased it.. I’ve tried to use it in every humidity- 35% , 45% , 50% .. it literally doesn’t work.”
Hey there! We're really sorry to hear about your experience with our lash adhesive. We truly appreciate your excitement to try it out! We'd love to help troubleshoot and figure out what might be causing the issues you're facing. One of our lash specialists will be reaching out to you shortly to assist you further, and send you a replacement bottle as the one you received may have been damaged during transit! We're committed to ensuring that you have a great experience with our products, and we're here to support you every step of the way. Thanks for bringing this to our attention!
“This glue did not work for me at all unfortunately and disappointed I paid so much for it and sent an email to your customer support system looking for a refund and heard nothing back :(”
Hi there! Thank you so much for reaching out! We have confirmed with our Customer Service Representative's that you were able to receive a store credit and we are also so glad you are now actively working with one of our Lash Specialists privately to resolve the issue! Thank you so much for your feedback as we truly value your opinion.
“I had high hopes for not minding my temps and humidity for this glue, however, a lot of the lashes got stuck together even if had allowed a few seconds - sometimes even up to 10 secs between applying extensions. This glue just doesn’t dry fast enough for me even if it said 1-2sec dry time. Disappointed.”
Hi Sharon! Thank you so much for taking the time to share your feedback with us! Your insights are invaluable to our team as we continuously strive to enhance our product and service. We would love to send you a replacement bottle as the one you received may have been damaged during transit.
We're truly sorry to hear about the challenges you've encountered, and we want to ensure that your experience aligns with our standards of excellence. To address your concerns directly, one of our team members will be reaching out to assist you promptly.
Hi Baylee, Wow thank you so much for your kind words and for taking the time to leave us a review!! We're so excited for your journey as a new lash artist, and our team is always here for you if you ever need anything!!
