Hi Rawan! We are sorry to hear this has happened, we would love to send you a replacement bottle - please check your inbox as one of our In House Lash Specialists are reaching out to you directly as it seems the bottle you received was damaged in transit.
Hi Diane! We are so very sorry to hear your dissatisfaction, please check your inbox as we have been sending you emails trying to help you resolve this issue by sending you a new bottle! We will try reaching out to send you a new bottle again - thank you so much!