“Usually have an amazing experience with the lash shampoo but this time around it cams out watery and unable to foam which is resulting in me unable to wash my lashes properly.”
Thank you for your feedback. We're sorry to hear about your recent experience with our Bubble Lash Shampoo. It sounds like your bottle may have been damaged in transit, and we want to make this right.
We will be sending you a replacement bottle and our in-house lash specialist will reach out to you directly to facilitate this process. We appreciate your understanding and are committed to ensuring you have the best experience with our products.
“The best lash shampoo out there! Doesn't dry out the skin, smells amazing and kudos to Lashbox for offering 2 sizes. When will Lashbox be partnering with Amazon to widen the client pool?”
Thank you for your feedback! We’re sorry to hear about your experience with the bottle. It sounds like it may have been damaged in transit, which can happen occasionally. We’d love to send you a replacement to ensure you get the full benefit of the product. Please check your email inbox as one of our in house lash specialists will be contacting you to get a replacement bottle sent out to you! We appreciate your support and want to make sure you’re satisfied!
