“The amount of times I have order them and they have not worked is horrible. I have order two and they did not have a sweet spot at all. I love y’all of your products but they have been so bad the past few time.”
Hi Athena,
Thank you for sharing your experience with the Satin Silver J-XS Tweezer. We're genuinely sorry to hear that they haven't worked as well as you expected. It's important to us that our products meet your needs, and we appreciate your feedback on the lack of a sweet spot. We want to make things right and would love the opportunity to assist you further. Please keep an eye on your inbox, as one of our team members will be reaching out to provide support.
Best,
LBLA Team
“These have to be my all-time favorite tweezers. The only issue I have with these tweezers is the tips wear down and they stop working and that’s only after maybe a month or so so I’m not really happy with that but they do make beautiful fans when they work.”
“I was so happy with the first pair I bought I decided to get a second pair. This pair. It doesn’t even pick lashes up. Not sure if it was damaged in shipping but is useless. Bummer because they’re pricey. No two pair are ever the same.”
Hi Caroline, Thank you for taking the time to inform us about the issue you faced. We apologize for the delay in getting back to you. We would like to further discuss the matter with you and replace your tweezer if necessary. Please note that all of our tweezers are handmade, which means that they may not be identical. Thank you for your understanding and please let us know how we can assist you further.
“Been a lash tech for 7 years same tweezers and have spent so much money searching for new tweezers , these by far are the best!! Light for my arthritis, sweet soot is perfect and beautiful style.”
“Tweezers are beautiful and comfortable to hold but did not pick up my lash fans as anticipated. I fan anywhere from 3-15 extensions at once (depending on diameter - .03-.07) but the tweezers only picked up maybe half. I’ve been in the business for 14 years, consistent precision in tweezers is extremely hard to find. The esthetic and design of the tweezer is beautiful I may have just gotten a faulty pair.”
