“Placed an order for £83 worth of fertilizer with Lawnsmith. They wanted a review two days later! When they did arrived one package had remedial packaging and one had split, giving some doubts about the integrity of the products but no doubts about the trial of mess it left through the house. On complaining I received a poor quality communication offering £8 compensation.”
Hi Trevor
Thank you for sharing your experience, and I’m really sorry to hear that your order didn’t arrive as expected. It’s certainly not the standard we aim for, and I completely understand your frustration with the packaging issues.
I’m also sorry if the compensation didn’t meet your expectations. If the partial refund is not suffice, we do also offer to send a replacement to cover any loss of product.
We are currently updating our packaging to improve its durability and prevent issues like this from happening in the future, and we appreciate your patience as we work through these improvements.
Thanks again for bringing this to our attention, and please don’t hesitate to get in touch if there’s anything else we can help with in the future.
