Hi Elaine,
thank you for taking the time to leave a review and I'm sorry to hear the pillow is too low. We are happy to exchange or accept a return of your pillow within your 44 night trial period if you're within the UK, so if you believe you need a bigger size, please just get in touch with us at hello@levitex.co.uk and we will be happy to assist.
Kind regards
“Excellent pillow. My neck is far more supported, my snoring has reduced significantly and my sleep has really improved. I would recommend these pillows to others”