“Despite ordering the exact size my experience was awful. The pillow gave me headaches and neck pain. The pillow has a terrible chemical smell which does not dissipate as promised. On 30th December 2021, I emailed James at Levitex (Who said he answered all the emails personally) and told him my experience. Sadly I have not received a reply. I am both disappointed with the product and the lack of response. This is a very high price to pay for an inferior product that does not provide the promises made in the advertisements.”
Hi Robert, I'm very sorry to hear about your experience and that James missed your email. Please be aware that you are free to return the pillow for up to 44 days after purchase for a full refund. I will get in touch with you directly to see if I can organise it for you.
Kind regards,
Olivia
“Now used to it, I am sleeping so much better.
No headaches in the morning from too many pillows. It's soft but firm. Seems like a contradiction but it isn't. So glad I bought it.”
“Really pleased with Levitex in terms of their product and their customer service. I had been suffering from neck pain after a night's sleep. I initially saw the Levitex Pillow on the Dreams website but they didn't stock all the sizes. So I eventually purchased my pillow direct from Levitex after using the 'find your size' guide on their website.
One important thing was Levitex flagging the fact the pillow would take 10-14 days to get used to - without this guideline I might have given up a couple of days when I was struggling with getting to sleep.
I was also surprised (in a good way) when James from Levitex contacted me via email to ask how I was getting on with the product. I felt that showed a high level of customer care.
I've now had my Levitex pillow for just over a month and I am very pleased with it. The pillow helps me get to sleep more quickly. I don't wake up as much during the night. And I have found I feel way more alert and less achy (neck pain is gone, legs don't feel stiff) when I wake up in the morning.”
“I bought this pillow for my husband as he snores. Having just spent a night away from home I can really appreciate its value. It works… What more can I ask for?”
