“I have only tried using my pillow once yesterday (my husband hasn’t used his yet) as the smell is still very bad, despite airing them out for at least a month now. I did not sleep well and had to change it back to my old pillow a few hours later as the smell was awful. Please advise what I should do”
“Despite ordering the exact size my experience was awful. The pillow gave me headaches and neck pain. The pillow has a terrible chemical smell which does not dissipate as promised. On 30th December 2021, I emailed James at Levitex (Who said he answered all the emails personally) and told him my experience. Sadly I have not received a reply. I am both disappointed with the product and the lack of response. This is a very high price to pay for an inferior product that does not provide the promises made in the advertisements.”
Hi Robert, I'm very sorry to hear about your experience and that James missed your email. Please be aware that you are free to return the pillow for up to 44 days after purchase for a full refund. I will get in touch with you directly to see if I can organise it for you.
Kind regards,
Olivia
