“I havev't gotten the subscriptions yet for my grandsons but the ordering was confusing as there were so many discounts and some weren't accecpted and now i'm not sure which one was accepted or not”
Thank you for sharing your thoughts, Donelda! We understand that navigating through discounts can sometimes be a bit tricky. We appreciate your feedback and hope the subscription brings your grandsons lots of joy and learning! If you have any questions, feel free to reach out. Happy exploring!
“My rating is not based on the materials but on the execution of your service I was very disappointed that you did not honour the start date. This is a Christmas present for my granddaughter and I requested that it start in January. The first package was sent in November. It will be given to her at Christmas but by that time the next package will arrive. Also, I gave her parents' email address as the shipping location is not the same as my address. I cannot evaluate the material as I live in a different province. I do know that I gave the same thing to my grandson years ago and he liked it.”
We're truly sorry to hear about your experience, Margaret. We understand how important it is to have the subscription start on your desired date, especially since this is a special gift for your granddaughter. We strive to honor the requests of our customers and we regret that we missed the mark in this instance.
Regarding the shipping address, we appreciate you providing the necessary details to ensure your granddaughter receives her gifts. We will review our processes to prevent similar issues in the future.
Thank you for sharing your feedback about the materials as well, and your past positive experience with us means a lot. We hope to regain your trust and provide a better experience moving forward. If there’s anything further we can do to assist you, please reach out to us directly.
“This was sent directly to my 3 year old nephew so I have not seen it myself but my sister in law said he absolutely loves it and carries the little suitcase with him wherever he goes!”
“I thought I was paying for a subscription that centered on animals and that I would receive six months of packages. Could you please explain? My four year old granddaughter liked the gift, but needed help putting together the characters and we weren't sure what to do with them once we finished assembling them.”
Hi there, thanks for the review! It looks like you signed up for our Early Explorers subscription. This means you will receive one box a month for 6 months. Each box is a different topic like art, science, music, and sports, but only month 5's box will be animal-focused.
We do have our Animals Wild subscription boxes, though, which your granddaughter may enjoy more! If you have any more questions or would like to change your subscription edition, please just reach out to us at support@littlepassports.com.
“My granddaughter has enjoyed it but the little suitcase was torn. Oddly enough the shipping box was fine. You were kind enough to send a new one but it’s also damaged - although not as much. Please see pictures. We haven’t opened the plastic wrap yet - would you like it returned?”
“My grandson loves science, but he wouldn't even look at what you sent in his first packet. I don't think books, maps and stickers is what he is interested in. He likes magnafiers, build me projects that end in something other then a piece of paper. He loves Magic School Bus and can tell you all about DNA, stomach acid, for a few.”
Thank you so much for taking the time to share your feedback on your Little Passports Early Explorers Subscription. We greatly appreciate your input and are sorry we could not fully meet your grandson's expectations.
To improve the subscription experience, we would love to hear your suggestions on how we can make our subscription more exciting and engaging. Please feel free to reach out to us at support@littlepassports.com.
“Advertised as a 3-5 year old package, but can’t imagine a 3 year old being able to understand travel or put together a 24 piece puzzle. Also a 24 piece puzzle was included as an activity in each package. So I spent over $100 for a couple of maps, stickers, and puzzles that look like they come from the dollar store?? I ended up boxing up the 6 months worth of activities for her to use when she’s older.”
Thank you so much for taking the time to share your feedback on your experience with the Little Passports Early Explorers Subscription. We truly appreciate your honest review, and we apologize for any disappointment caused.
We would love to hear more from you about how we can make your experience better and exceed your expectations. Please feel free to reach out to us at support@littlepassports.com.
