“I placed this order because my wife, who has ordered in the past, spent a week unsuccessfully trying to log into her account to find out whether her order has been placed or not. I do not know, at this point, whether we have placed duplicate orders, but will find out when our American Express bills arrive.”
Thank you for your review! We're so sorry for the inconvenience. We can confirm you were not charged twice, and your package was delivered on 12/16. If you have any questions, please do not hesitate to reach out at support@littlepassports.com!
“If my grandsons did not enjoy their monthly Little Passports gift from their Opa so much, I would cancel my 2 subscriptions in a heartbeat!
1.) I added a subription for my yougest grandchild. I had a 20% discount code sent in with one of the monthly pkgs. to my other grandson. I completed the new subscription & gave my credit card #, but forgot to type in the discount code. I immediately emailed & requested that they credit my card. Shortly after, I got an e-mial response saying that discount code was expired. There was NO expiration date on the discount code! Strike #1
2.) My oldest grandson has been receiving monthly Litte Passports projects for 2 - 3 years & I recently got an e-mail saying he was going to be graduating into the next higher age group & if I wanted to make any changes to the subscription I would have to do it before a certain date. When I started this subscription, I paid the monthly rate (highest). So I wanted to change it to the 6 month plan (pay every 6 months instead of every month) which would yield a $5 a month savings.
I could not fiind anywhere on the website to change my existing subcription paymnet plan, so I e-mailed support and asked them to do it for me. I got a quick response saying that I had to cancel my existing subscription and start a new one with the lower rate. Really? This is how you treat someone who has been giving you money every month for the last 2 - 3 years? Strike #2
3.) So I went ahead and cancel the existing subscription and opened up a new one at the 6 month rate. Less than 3 hours after I did this, I got an e-mail with a 25% off offer! LESS THAN 3 HOURS AFTER I AGAIN GAVE THEM MY CREDIT CARD & OPENED A NEW SUBSCRIPTION THEY GIVE ME A 25% OFF OFFER? STRIKE #3
Terrible business practices!!! I wil be looking at alternative products. I DO NOT want to keep supporting a business that uses deceptive "used-card salesman's" tactics like this!”
We’re truly sorry to hear about your experience. It sounds frustrating, and we appreciate you bringing these issues to our attention. Your satisfaction is very important to us, and we never want our valued customers to feel misled.
Regarding the discount codes, we regret the oversight and any confusion it caused. We'll work on improving our communication around expiration dates. For your subscription changes, we'll also review our processes to make them more straightforward for our loyal subscribers like you.
Lastly, we understand how frustrating it is to see a discount shortly after subscribing. We'll take your feedback to heart as we strive for better practices. Thank you for sticking with us for your grandsons' enjoyment, and we hope to make things right moving forward. If you have further concerns, please don't hesitate to reach out!
“I love the idea and was very pleased with the package, however, as it was a gift and my grand daughter lives very far, I was disappointed with the tracking and lack of communication that was indicated when I first viewed the parameters”
We appreciate you providing us with this useful feedback. Although it makes us happy to know your granddaughter loves her gift, we apologize for all the trouble with tracking and our support. This has been noted and passed along. Thank you again for your review!
