“The greenhouse took over a week to arrive. Despite detailed instructions, the method of fitting together was a nightmare. And the last four pages regarding fitting gutters and securing to base were missing.You have to slide bolts into an ill fitting metal channel and then try and hold it whilst placing a bracket over the top. Sounds easy but most brackets had 4 bolts to contend with all at the same time and the bolts wander away on their own back down the grooved channel. There was no alternative way of doing it. The structure took 13 hours. The plastic window panels are so flimsy that when sliding into the grooved runners they pop out again before you get to the end. These took another 5 hours to fit. I am very sceptical as to weather they are going to stay in their grooves should we get a windy day?”
Hi Nicki,
Really sorry for the experience you had.
We have now reported this to our customer service team and hopefully, they could be able to help you further.
Best regards
