“I've been using Yours since Aug 2021 and still loving every moment of it. This is the first time I've been so consistent with my skincare routine (it did not exist previously) because of how simple it is. 2 bottles in the day and 2 bottles in the night. Plus, it's small enough to pack when travelling. It's also light and gentle on my skin.”
Hi Nichole! We've previously responded to your email with regards to product pilling. Adding them here in case you've missed it! Because our formulations are all lightweight, there shouldn’t be any pilling caused by our formulations. Hence, there are 3 other reasons for it.
1. It could be dead skin cells getting in the way of your skin being able to absorb the products - exfoliation is key here!
2. It could be wrong application techniques - we recommend massaging your products very gently in an upward circular motion and making sure each layer have time to dry before moving on to the next and;
3. Your other products are oil-based - because our formulations are all water-based, do ensure you are not using any oil-based products right before or after your serums.
May we ask if you have already given these a try? Do let us know! :)
Hi lyssa.newton268@gmail.com! We're truly sorry to hear about your experience. We would love to help! Feel free to reach out to us at hello@lovefromyours.com with your product enquiries and we'll be happy to assist. :)
“The products are really nice. Love how my skin is looking especially with the purple bottle. Love the pump style. Fast shipping too. Will definitely order more.”
Hi Lissy, we’re so glad that you are loving your routine!
Your skincare regimen will evolve as your skin needs change, so you can sit back and relax while we do the hard work to help you achieve the best version of your skin. 🤗
“Exactly what I was looking for as a skin care regime. The staff are helpful and are fast to respond to questions. Lovely scent and texture. Takes the guess work out of skin care!”
“Improved hydration with the night set and I really like the weightless feel of the day set, however, the day serum packaged amount is far less than it should be and I run out of it twice as fast as the other products with the distribution amount. No issues with quality. My skin responds well to day and night creams when I have enough product.”
Hi Kelley, we're so glad the products are working well for you!
Likewise, thank you for the feedback! We have recently doubled up the quantity of our serum bottles and will definitely work towards bigger bottle sizes in the future. 🤗
Hi Kossy, we’re sorry to hear that you haven’t seen any results thus far. Allow us to explain a little more about how our products are formulated:
The products are designed with low concentrations of actives because we prioritise skin health and skin barrier over dramatic results. However, this is not to say that the products won’t be effective. Our customers usually see visible results within 90 days and peak results within 120 days — hence, consistency is key!
If you’d like, we can also provide you with a more potent formulation for your next set! Simply drop a message to our customer support team anytime on any of our platforms and they’ll be happy to assist. 🤗
Hi Tessa, thank you for the feedback! We have recently doubled up the quantity of our serum bottles and will definitely work towards bigger bottle sizes in the future.
