“I ordered the full set expecting to receive high quality products. The eye serum is very poorly designed and often gets stuck while opening. The plastic packaging makes it feel cheap and kid-like. On the positive side, the shipping packaging was nice and detailed, and the products smell good. They are also smaller than expected. Would most definitely not recommend or buy again.”
Hi Natalie! All our products are made in Switzerland with 100% clean and premium ingredients that are sourced from sustainable sources. All products go through stringent safety and efficacy tests to ensure you get great quality products at affordable prices. We are committed to being environmentally-friendly in not just our packaging, but also in our formulations as well where each ingredient is sustainable, and even the bottles are fully-recyclable. The bottles have an airless pump which allows you to use every drop of the product to ensure there's no wastage of products, while also making the bottles easier to recycle as no product is stuck on the walls of the bottle. We hope you understand and support our initiatives for being environmentally conscious.
We would love to hear how you liked the formulations too. We'd be sad to see you go, but if there is anything we can do in formulations to serve you better, please feel free to reach out to us and we'd be happy to help you. Your set is designed to last you for 2 months, so that's just US$39.5 per month for your skincare routine :)
“I've been using the product for a few weeks now and the biggest compliment that I can give is that compared to other skin products, I've felt the difference within the first week. Granted that I'm not a regular when it comes to skin care, it's still very refreshing to see results, immedaitely!”
“It has replaced mixing and matching my skincare products. I've stuck to using this only (and some Drunk Elephant) and my skin has never been better! Breaking out much lesser than before.”
“The skincare products from Yours live up to its hype! I especially love how its serums and moisturizers are lightweight and odourless, allowing me to properly layer my skincare products. Apart from being customized for my skin type, I appreciate how the products are suitable for the weather here in the Philippines, so it’s perfect for occasions when I have to be on the go. Thank you for taking extra care of my skin! :)”
“So I've been using the products for a month now. And its been amazing. I had an allergic reaction from the previous products that I used. After using love from yours for a month it had diminished almost all of of the bumps. I just used up too much of my serum. So I am goiing to order again”
“Tried my Yours skincare for around 10days but had to stop once my skin became painful and developed red patches which looked like some type of chemical burn. After a week or so using only nonperfumed baby lotion did my skin recovery. I haven’t been brave enough to try it again.”
Hi Kalli, We are truly sorry to hear about the skin troubles you had. While your products are made with 100% clean ingredients and are free of any potential allergens such as benzoyl peroxide, essential oils etc., we believe that your reaction was caused by an ingredient in your serum called Retinol. While we use Retinol that is encapsulated into natural wax-based capsules that enable retinol use levels without irritation, it probably did not sit well with your skin. Since retinol is a great ingredient to combat the early onset of wrinkles and fine lines, we added it to your serum, but we would advise not using any retinol-based products even in the future. We'd also recommend doing a patch test for any new skincare products so that you can identify any potential allergies early on.
This is absolutely not the experience we want anyone to have. We pride ourselves on our formulations, however, in this case, the reaction that happened was likely because you're allergic to an ingredient. Since you weren't aware of this allergy yourself, this ingredient wasn't highlighted to us during the skin assessment either. We always take into account allergies as highlighted by our users. Different skin types react differently to active ingredients however that doesn't mean the ingredient itself is necessarily bad for everyone– example: Vitamin C is a great ingredient in skincare but some people are allergic to it. We sincerely hope your skin feels better.
Hi Kelly, our team has been trying to reach you on your email id and phone number since Feb 3 regarding your order as there is no skin assessment with your email id. Your Skincare routine is personalised based on the skin assessment where we understand about your skin, lifestyle and environment. Could you please look out for an email from Avisha in your inbox and spam folder just in case it landed there?
You can take your skin assessment at lovefromyours.com/start. Please let us know once you have taken the assessment by emailing us at hello@lovefromyours.com. Feel free to read out to us if you need any help. We would love to send your package as soon as we receive the skin assessment :)
