Hi Irene,
We’re so sorry to hear about your experience with our sunscreen despite all the love for it! We are constantly looking for areas of improvement and your feedback means a lot to us — we’ll definitely escalate this to our product development team and take this into account as we continue to improve on our formulations!
Small Tip: When the nozzle gets clogged, try cleaning the nozzle with cotton or you can wash, dry and put the spray pump back again in the bottle :)
Hi Jamie,
We're so sorry to hear that! We stay away from harsh ingredients that may show overnight results but damage your natural skin barrier. Your products are packed with the goodness of 100% clean active ingredients that will just work for you — just be consistent with your routine and you’ll see visible results within 90 days and peak results within 120 days 😊
You can also write in to our skin experts at experts@lovefromyours.com if you have any questions or concerns and our team will be able to assist!
Hi Jade,
As per our chat with you on February 28th, the parcel has been forwarded to a 3rd party courier since February 3rd.
If you are still unable to locate your parcel, do drop us an email at hello@lovefromyours.com and we’ll assist further 😊
Hi Tara! We’re sorry to hear that you haven't seen any results thus far. Allow me to explain a little more about how our products are formulated:
The products are designed with low concentrations of actives because we prioritise skin health and skin barrier over dramatic results. However, this is not to say that the products won’t be effective. Our customers usually see visible results within 90 days and peak results within 120 days — hence, consistency is key!
If you’d like, we can also provide you a more potent formulation for your next set! Simply drop a message to our customer support team anytime on any of our platforms and they’ll be happy to assist :)
“I have been using my personalised routine for almost a month now and my skin hasn’t improved, if not gotten worse. I really wanted to love the products, but I don’t know how accurate the analysis is and how good the quality of ingredients are considering my skin is bumpy, dull, and breaking out. Wouldn’t recommend.”
Hi Georgia, we’re so sorry to hear that! As our skincare routine is made with 100% clean, active Swiss ingredients designed for your skin, lifestyle, and environment, we’re happy to provide you with a complimentary reformulation if you are not completely satisfied with your products.
You can read more about the reformulation guarantee here and reach out to us at experts@lovefromyours.com to start on the reformulation process :)
“It felt really nice on my skin but it would make my eyes burn. Even if I didn't spray it near my eyes at all, they would burn to the point where I would need to shower to wash everything off and out of my eyes.”
“My products never came in. It charged me twice because I guess I accidentally ordered two and it got fixed, but I still haven’t received my package and it’s been over a month.”
Hi there Jade! Apologies for the broken experience. Upon checking, it seems like your order was initially put on hold as we had to clarify your order(s) with you. Not to worry, your order was processed immediately after your confirmation.
Our support team will contact you via email for further updates on this :)
