Hi Jada, we're so sorry to hear that! As our skincare routine is made with 100% clean, active Swiss ingredients designed for your skin, lifestyle and environment, we're happy to provide you with a complimentary reformulation if you are not completely satisfied with your products.
You can read more about the reformulation guarantee here and reach out to us at experts@lovefromyours.com to start on the reformulation process :)
Hi Nazrawi, our apologies! We were unable to ship out your order due to an invalid mobile number. We have since refunded your order to avoid any more inconveniences and do hope to be part of your skincare journey in the future.
Hi Ariahn,
We apologise for the broken experience! Due to the overwhelming number of orders placed this Holiday Sale, our processing timeline was delayed significantly.
And we're sorry to hear that you haven't been seeing results! May I check if you are aware of our reformulation guarantee?
We'll be happy to provide you with a complimentary reformulation if you are not completely satisfied with your products. You can read more about it here: https://help.lovefromyours.com/en/
Do let us know how this sounds?
Don't hesitate to reach out to me at experts@lovefromyours.com if you have any further questions, I'll be happy to help :)
“These items did not work for me at all they even re purchased my recent order and stole money from my account do not fall for their lies and don’t buy from this business they will take your money without your consent”
Hi Ellah, we're sorry that the products did not work for you. However, regarding your repurchase, you were charged as your initial order was a subscription order and not a one-time order.
Upon checking with the team, it also seems like your renewal has been refunded back to you upon your request. If you have any other questions, feel free to drop us an email again at hello@lovefromyours.com :)
Hi Eime, we're sorry to hear that you haven't seen noticeable results yet! Because our products are designed with low concentrations of actives to prioritise skin health, it may not show results as quickly as off-the-shelf products on the market.
If you'd like, we actually provide you with a more potent formulation. Simply drop us an email at hello@lovefromyours.com :)
“my skin was getting worse i was breaking out more i loved the glow it gave my face but that was really it it didn’t improve the areas that needed improvement and i spend a fair bit of money on the product for it not to work”
Hi Alessia,
We are truly sorry to hear about your breakout. Rest assured, we’ll do everything from our side to make your skin feel better. May I request you to reach out to our experts with your AM/PM routine and skin selfies to experts@lovefromyours.com?
Our skincare experts will do a thorough review of your current routines and skin condition. They will get back to you the soonest possible!
