“It made my face worse, the products didn’t suit my skin type and gave me more acne and oil build up than I initially started with. I stopped using them and my fave cleared up within a couple of days.”
Hi Christina,
We are so sorry to hear about your experience, and we are glad that your face cleared up within a couple of days. As your main concerns are acne and blackheads, your routine consists of ingredients with exfoliating properties. What you are experiencing may be known as purging. Purging skin refers to a flare-up or a breakout which happens when a new skincare routine when active ingredients are introduced in your skincare regimen (they are often mistaken as allergy or bad reaction :( ).
Our Skin Expert Team would love to help you to identify the causes of your breakout too! Do reach out to our experts with your AM/PM routine and skin selfies to experts@lovefromyours.com :)
“The product didn’t suit my skin. My face has a lot of pimples now more than how it was before. It can be simply because all of us have a different skin type.”
Hi Pooja, we're extremely sorry to hear about your reaction :( Your products were formulated according to the results of your skin assessment which takes into consideration your skin concerns, skin type, environment and lifestyle.
The pimples that you had could be sign of purging or a reaction that our skin expert team would be able to identify. May we request you to reach out to our experts with your AM/PM routine and skin selfies to experts@lovefromyours.com? They will definitely help resolve your skin concerns.
“Makes skin feel alright but the piling is horrendous. Tried contacting customer service but they recommended options I’ve tried and tried again. It’s only when the serum meets the moisturiser when it does it. I’ve given up on the product.”
Hi Ann Marie, we're so sorry to hear that the piling has still continued.
We recommend continued usage of chemical exfoliants to encourage regular skin cell turnover, rejuvenation and to even out skin texture, which will in turn optimise and speed up the absorption of your skincare and decrease chances of pilling.
We also recommend only using one pump of your serum along with your moisturiser and gently massaging the products in as overzealous rubbing can cause the products to ball up.
Do also continue using a water base toner to also help decrease the piling as well :)
Hi Stephanie! We're truly sorry for this broken experience! We've escalated this to our product development team and they are currently figuring out a solution for our customers as well as liaising with our suppliers to look for an alternative.
In the meantime, our skin experts will be in contact with you shortly to assist you further in this - do check your inbox and also your spam folder just in case our email lands there :)
Hi Fistri, sorry to hear you did not see results as yet. Our skin concerns are a result of years of skin damage, so it takes a few weeks of consistent usage to see the best results. We stay away from strong active ingredients that show overnight results but damage the long-term skin health.
We'd love to help you with a reformulation as well. Our customer success team will reach out to you shortly to help you :)
Hi Caitlin, we're so sorry to hear you didn't have a good experience with the Sunny Side Up. Your skin is probably sensitive to one of the ingredients, but we'd love to make it up to you with a complimentary serum with your next purchase :) We saw you review for the personalised day and night set which you loved, so feel free to pick a serum of your choice to add to your next order. Just drop us a note on support@lovefromyours.com and we'll take care of the rest.
Thanks for supporting us in building a clean and sustainable future of skincare :)
