“Amazingly simple unboxing experience! The packaging was just enough to protect the vacuum and is easily removed. A big plus for me is being able to package it quickly for transportation, without the use of additional repackaging instructions. Although I’d prefer having those included in the package.
I love the removable battery—it’s quite practical I can charge it outside the vacuum. Unfortunately, batteries are not available for sale at this moment. For a vacuum of roughly € 730 I‘d also expect a second battery to be included.
The attachments are very useful and I don’t miss anything. If you compare the Lupe with the Dyson system, it’s a minimalistic set, which I prefer over dozens of slightly varying attachments.
The vacuum stands on its own, even though it is a bit wonky, so better be careful not to topple it over. I’m sort of clumsy and wouldn’t deduct any points here.
The Lupe performs well on the high setting, but I often find it a bit weak on the low/regular setting. Battery life isn’t great on high intensity, but this is not different from other cordless vacuums of similar size and price.
I’m not entirely convinced by its performance when it comes to vacuuming corners or just along the wall. The cleaner head’s design doesn’t allow for air intake at the front/the sides. So, you’ve got to use the crevice tool to be able to clean closer to the wall. Something my cost-efficient corded Miele can do effortlessly. I wish Lupe offered an alternative cleaner head, perhaps this will become an option in the future.
I also wish the hose were different—less likely to spring back to its original shape as well as slightly longer. I find myself quite limited by its length when using the attachments; having to lift the vacuum while trying to get into a corner/tight spot is not ideal.
Lastly, the customer service is very responsive and has been helpful when I contacted them for an RMA. I decided to give the vacuum another chance though, so hopefully I’ll grow to love it. Otherwise, the German marketplace doesn’t seem to be aware of Lupe yet, so I’m not sure how high the resell value is at this point.”
Hi there
Thank you for your overall positive review. As a UK 'start up' , we really do appreciate our customers giving us constructive feedback. Our spare batteries will be available shortly & I can make a note of your interest. Our designers are currently working on a extended hose & we can contact you when this is available. I will feed back your comments & suggestions to our design team.
Thank you again
The Lupe Team
“I recently received my Lupe cordless vacuum and I am THRILLED with its powerhouse performance. It transfers from rugs to hardwoods seamlessly and does a great job on my upholstery as well. I am very happy to have this vac on my clean team!”
“If they replace the one they sent me that broke down on the first day, I will give it a good review because it seemed good on the two rooms that it worked on.”
Hi there
We have been trying to contact you to resolve your issue & I'm so sorry we've not made contact . Please do get in touch via our website & we will be more than happy to help
Best regards
The Lupe Team
“Hose is slightly too short on standalone mode, but aside from that it's the perfect hoover. I've used it on a flat that had the carpets "professionally cleaned" and pulled a full bin of dust of almost every room. It is that good.”
“We love this hoover. It is so convenient to use and easy to store. We are so impressed by its versatility - it is so easy to manoeuvre into corners and under beds etc - much better than any other hoover I've tried. Love the ethos of this company - this seems like a lifelong purchase, built to last and any replacement parts extremely good value for money.”
“After going through 5 of the best and ending up sending them all back within 30 days, we have settled with this one!
A few issues still, though -
1) no powered brush adaptor option to use the hose with - it's just a hose, no power and hence not power brush capable. Doing stairs is harder, for example.
2) There is no led light at the front - big downfall! In fact, until i bought 2 key ring leds to put on the front, my wife wanted it sending back because of it!
3) When using on our thick pile carpet, on full power (this has replaced our plug in vacuum cleaner as its strong enough for a deep clean), the motorised brush head stalls every time and the light flashes! Not good because the power of suction is the main reason we went for this one!
4) Buttons to stop and start are not in the handle but on the main body.
5) Hose is far too short.”
Hi Darren
Thank you for taking the time to post your thorough review: I will make sure our design team are aware of your comments & suggestions. For your thick pile carpet, try reducing the power. You should still get excellent suction & cleaning performance.
Kind regards
The Lupe Team
