Hi Elizabeth,
I'm so sorry your embroidery didn't come out as you wanted it to. We are happy to re-do it for yo, no problem. I will reach out to you directly instead of in this review format. We are always happy to make things right with customization. Also, we do have a previewer on the embroidery, so perhaps it didn't show correctly. Either way, we'll have it re-done for you at no charge.
