“This is my first time with any extensions. love the pony and color match to mine but not sure why it feels lumpy at the base.,. and it does not stay close to my head. would love hints on how to put this on properly.”
Hi Maria,
Thank you for taking the time to send us your honest comments.
Maria, we're delighted to hear that our Mocha Brown Balayage Ponytail is a good match to your hair. Please reach out to us at info@luxyhair.com, so that we may help you with some ponytail tips!
Warmly,
Kerry
Luxy Hair Support
Hi Daniela! Wow, thank you for the wonderful review. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“I like the hair on the ponytail a lot .. I just think the way the lace is it’s too much Lace it’s a little bulky, it should just be a strip all across the top part of the ponytail, it would be a lot easier to put on,, and more natural feeling, because when I feel the top of the ponytail I can feel the lace not just the hair.It would make it a lot easier for people with thin hair to keep it up in place.. I’m not able to use it very much because it’s too heavy for my hair so it was a waste of money for me for that reason alone ..”
Hi Jasmin! Thank you for taking the time to share your honest feedback with
us. We have shared this with our Product Development team for
consideration. We’re really sorry to hear that your Luxy Hair Ponytail
Extension is heavy for you. It will be our pleasure to help you. Please
respond to this email with some photos of your hair with & without it
applied.
Our team will keep an eye out for your email. We look forward to helping
you further with this.
“I LOVE the color and the feel of the hair, easy to style, no complains there!! It's super soft and the balayage mocha brown matches perfectly with my black/brown hair. Cons: the three prong clip that is supposed to hold on to your real ponytail is too small and keeps coming off and the pony starts to come off. I consider my hair to be relatively thin and the band goes around my head, but doesn't stay. I have to put my real hair in a bun, which at that point, the band doesn't go around because it's not long enough. It would also be nice if the portion of the hair that wraps around the pony was thicker (i.e. more hair) and that part shouldn't be balayage but just the color of my hair - in this case all mocha brown) as this will blend better with my natural hair. I have ponytails from another brand and the band is longer and thicker/wider, the "hair" that wraps around the pony is also thicker and the "clip" is longer as well so it stays whether my hair is in a bun or not. Even though the band didn't go all the way around with this pony when i had it in a bun, it was still easier to do and the pony stayed in place better than leaving my hair in just a pony. My hair was also pretty high up, so that wasn't the issue. I will say that the ends of the ponytail are thinner than the top. I would prefer that the ponytail feel just as thick at the bottom as it does at the top but that's just my preference. Am I still glad I purchased this, yes i am! It doesn't tangle easily, it looks natural, perfect length, and I do love how it looks once i actually have it well placed. If they make some of these changes, would definitely consider trying it and buying another!”
Hi beautiful Brenda,
Thank you for taking the time to share your honest feedback with us.
I'm sorry to hear you've had trouble with getting the Ponytail Extension to stay on but it is great to hear that you are still glad you purchased it and that you are pleased with the quality of the hair. If you ever need any help, feel free to reach out to our support team and we'll be happy to share some tips and tricks.
We're always looking to learn & grow so I truly appreciate all of the points you made - I've shared this with our Product Development team. In regards to the ends of the Ponytail Extension, please keep in mind that all of our extensions are made from single drawn hair so the extension will slightly taper towards the ends for a more natural look.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
