Hi Tamara, we're glad to hear you're loving your Pony. The Chocolate Brown Balayage is such a gorgeously rich shade! Enjoy it to its fullest, beautiful.
“I was unable to wrap the pony tight enough around my natural pony because of the clip width, and it was too heavy to stay in. Have to have a naturally luscious pony to have a luscious pony, I guess. Matches great, but too bad there wasn’t a way to test the fit before returning.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I bought this ponytail at the last minute because I realized that as the MOH, I would barely have time to do my own hair for the wedding. I was right! I barely had time to put it on. This piece completely delivered!!! I received so many positive comments and people had no idea it wasn’t my own hair. I used it the following week for a quick change from work to cocktail attire and it was incredible! Worth every penny!”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I brought a ponytail extension. It looks so good and feels really good too. The colour was a lot darker than I thought but still looks nice. It is also very heavy to wear.”
Hi Kate,
Thank you for taking the time to send us your comments.
We're happy to hear that you are enjoying your Luxy Ponytail. Kate, please reach out to us at info@luxyhair.com, so that we may pass on some ponytail tips and tricks to you.
We look forward to hearing back from you soon!
Warmly,
Kerry
Luxy Hair Support
Hi Cheryl, thank you for sharing your 5-star review on Luxy Hair! We're delighted to hear that your Chocolate Brown Balayage Luxies are a perfect match. Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
“The product is good but there should be an option for now much hair. It was way too much and way too heavy for my hair. I like it though and want to be able to utilize it but too much hair”
Hi Alicia! We’re really sorry to hear that you’re unhappy with your Luxies
- it will be our pleasure to help you. Please respond to this email with a
photo of the SKU number located on the back of your Luxy box, and a photo
of your hair with & without your Luxy Hair Ponytail Extension clipped in.
Our team will keep an eye out for your email. We look forward to helping
you further with this.
Hi Amber,
Thank you for sharing your Luxy Hair experience!
We're thrilled to hear that our Chocolate Brown Balayage Ponytail is a great fit for you. I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Ponytail, Amber!
Warmly,
Kerry
Luxy Hair Support
