Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Rachel,
Thank you for sharing your 5-star review on Luxy Hair!
Rachel, we're delighted that you are finding the Ponytail super easy to use, and that you absolutely love it. Please be sure to tag any Instagram photos with @luxyhair - we'd love to see you in your Ponytail.
Warmly,
Kerry
Luxy Hair Support
“Dyed it using Adore's Cotton Candy using the watercolor method & it turned out perfect & so even. The hair is still soft & shiny. The Ponytail fluffs up a lot after giving it a wash which gives it more body & thickness (which I prefer).”
“I was so excited about receiving this halo. I have been a long time wearer of extensions for over 10 years. I have used every kind and brand out there. I was excited about this halo. When it came I was so excited! The color was beautiful! The thickness perfect! I wore it and loved it! But then I washed it. Big disappointment. It has done nothing but tangle and knot continuously knots. I am very educated with how to take care of extensions and appropriate care. I have tried everything. It is coarse, dry and knots horribly. I was so sad and disappointed. I really really wanted to love this. The color is beautiful. But that is about the only nice thing I can say about this halo. So disappointed”
