Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
“My first order was lost, I did appreciate the customer service and the prompt shipment of the replacement.
The pony does not stay in my hair no matter how many bobbypins I tried, just slowly falls down... when I have the pony in, it sticks out and pulls the top part of my hair down, does not look natural, unfortunately this item does not work for me”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“The hair wasn’t as dark as I was expecting and not being able to open the package to view the product isn’t great - and not the case for other companies. Also the cost to get tips shipped made the costs higher than I was expecting to pay and not worth the cost. For any overseas buyers shop you can get better products in your country and not pay as much. Also if you have to return the products you have to cover costs”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Marina! We're so happy to hear you're loving your Ponytail. Should you ever have any questions down the road, feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
“I am a novice at extensions at earth age 72 (spiritually ageless) My stylist recommended your products so i ordered the ponytail and clip on weft. The ponytail is actually too heavy for me but the weft is terrific and i am wearing it with my hair pulled back in a ponytail.”
Hi Marcia, Thank you for sharing your 5-star review on Luxy Hair! We're so
delighted to hear that your Luxy Hair set works well for you. Marcia,
please reach out to us at info@luxyhair.com, if we may help you further
with your Ponytail. It will be our pleasure.
