“The hair seems to be good quality but the color isn’t at all what I expected. It’s more blonde than brown and way too light for me to use. In my excitement to view the hair, I opened the packaging without reading the paperwork and am now stuck with hair I can’t use”
Hi love! We���re really sorry to hear that you���re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven���t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I've tried A LOT of different halo brands and I'm the most impressed with Luxy. Quality, thickness, color selection, customer service and price point, all factors into why I am and will continue to be a Luxy Hair customer.”
Hi Heather, We really appreciate you sharing your lovely feedback with us!
Heather, we are thrilled to hear that you love the color and quality of
your set, as well as our customer service team. Please be sure to tag any
photos on Instagram with @luxyhair - we'd love to see you in your Luxies!
“I am honestly so obsessed with my Luxies! I got the 16” halo in Ash Brown, and brought a sample to my hairdresser to match the color before buying. I also had her cut them to blend with my shoulder-length hair. My hair is suuuuuper thick, so I went with a volumizer weft as well.
Honestly, all completely worth it. The clip-ins take 5 mins to put in, so I can wear them every day. I feel like a mermaid all the time. The hair is super soft and easily heat styled on a low setting. Clips hold onto natural hair really well.”
Thank you for such a detailed review, Genevieve - it was a pleasure to
read! Enjoy your Luxies to their fullest, and be sure to tag us in your
photos on Instagram using @luxyhair - we'd love to see how you've
customized your set.
“Luxy’s Halo is simple to put on and blends in seamlessly with my hair. I am glad I got help from their client care team to help me with picking the right shade. I am so happy with my purchase and have had a great experience. Thank you!!”
Hi Alona, thank you so much for leaving such a kind review. Our Halo is designed to be easy to apply, and we're so glad to hear that you're finding that to be the case. We were happy to assist you in finding your perfect Luxy match! If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
