“After about two weeks two of the clips broke, I showed them back on and they were fine then about a week later two different ones broke, I don’t wear them everyday because they shed a lot, and I honestly have taken super good care of them. I read all of the care tips specifically to this brand considering I have had other extensions before. The hair it’s self was very good quality for about 10-20 wears but after they became very dry and began to break. I loved every person who emailed me and the support from the brand, it just sucks that the hair wasn’t as good as I wanted it to be”
Hi beautiful Addison,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that you are not pleased with your set. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Addison, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Addison. I’m looking forward to your e-mail so I may help you further.
Warmly,
Kerry
Luxy Hair Support
“such a good deal for the quality you get. The color matches my hair color great. Also, they have great customer service and replied to my questions within a day of me reaching out.”
Hi Noelle,
Thank you for sharing!
We are delighted to hear your positive comments, and truly appreciate your love and support of Luxy Hair. Please continue to enjoy your Luxies!
Warmly,
Kerry
Luxy Hair Support
Dearest Farrah,
Thank you for sharing your positive comments!
I am delighted to hear that this shade was as shown and described on our website, and that you find it lightweight as well.
Please continue to enjoy your Blonde Balayage set!
Warmest regards,
xo
Kerry
Luxy Hair Support
“These are absolutely perfect. The Luxy team was able to color match me perfectly. They are super easy to use, I’ve never had extensions but didn’t have any problems. They were super soft and just overall great. Great customer service and super fast shipping!”
Hi darling Jackie,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying your Luxies and the support from our customer service team. You look so beautiful! It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I purchased the 20" Blonde Balayage Clip ins to wear the day of my wedding and they worked great! My hair is somewhat long, but so thin and fine. This gave me the fullness I was looking for, and decided to keep my hair down because the curls looked so good!”
Hi darling Heather,
I sincerely appreciate you sharing your lovely feedback with us!
Heather, we are so thrilled to hear that our Blonde Balayage shade was a perfect match for you and worked so well for your wedding. Your photos look absolutely incredible!
Please continue to enjoy your Luxies for special occasions, as well as everyday use!
Warmest regards,
xo
Kerry
Luxy Hair Support
“I love these extensions I probably have about 5 pairs all in different colors because I change my color so much I recommend them to everyone because I’ve never had extensions match the thick density of my hair like these!!!!!”
Hi beautiful Lauren,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your Balayage Luxies. Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Lauren, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Dearest Julia,
I appreciate your 5-stars!
Julia, I am thrilled to hear that your Luxies are comfortable and blend so well with your natural hair.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Blonde Balayage set!
Warmest regards,
xo
Kerry
Luxy Hair Support
