“This hair is so smooth and luxurious. I do wish it came in different lengths however because the 20” was way too long and I did need to go get it cut. I love the clips as well and they really fasten the hair in well ! I would definitely recommend these!!”
Hi beautiful Andrea,
Thank you for taking the time to share this great review with us!
I'm delighted to hear that your Luxies are smooth and luxurious. Currently, the shortest length we offer is 20", however, we are exploring shorter lengths for the future. In the meantime, feel free to have them cut by your stylist to your desired length.
Andrea, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Maya,
Thank you for your review on Luxy Hair. I'm very sorry to hear that the thickness of Luxies were not as you expected.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, dear Maya, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
Please reach out to us at info@luxyhair.com regarding this, and we'll be happy to help.
Warmest regards,
xo
Azra
Luxy Hair Support
Hi beautiful Yohana,
I appreciate your honest feedback on our website.
Yohana, I'm sorry to hear that the box arrived damaged and your Luxies are not what you expected. I'll be happy to help.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, dear Yohana, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please e-mail info@luxyhair.com with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
- A photo to show how the box arrived
Thank you for your cooperation and understanding, Yohana. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Patricia
Luxy Hair Support
Hi beautiful Dilcia,
Thank you for leaving a review on your Luxy Hair experience.
I'm delighted to hear that you're enjoying your Luxies! It would make our day if you could re-post your review on our Facebook page (https://www.facebook.com/LuxyHair/reviews/), as it can be super helpful to others who are looking in to purchasing hair extensions.
To show our gratitude for your time, I'll be happy to extend a $25 USD discount code that can be applied towards your next set of Luxy Hair extensions. Please ensure to follow-up with me once your review has been published so that I can pass along your coupon code.
Thank you, beautiful. I look forward to hearing from you soon.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Lisa,
Thank you for leaving a review on your Luxy Hair experience.
I’m delighted to hear that you’re enjoying your Luxies! We feature customer before and after transformations on our Luxy Hair Instagram account (www.instagram.com/luxyhair) and I would love to have you featured. If you are interested in participating, please review the following guidelines prior to taking your photos:
- Have a friend or family member take the photos for you
- Ensure that your hair can be seen from top to bottom
- A simple white background works best
- Refrain from the use of filters
- Use natural lighting
Here is a good example photo to reference: https://www.instagram.com/p/BbcP2YIAVf3/?taken-by=luxyhairlove
To show my gratitude for your time, I'll be happy to extend a $25 USD discount code that can be applied towards your next set of Luxy Hair extensions.
Please let me know if you have any questions about this. I’m looking forward to seeing your Luxy Hair transformation!
Warmest regards,
xo
Takara
Luxy Hair Support
Dearest Idalma,
Thank you for sharing your feedback with us.
I'm very sorry to hear that your Luxies felt very different after the first wash.
Please know, dear Idalma, that we are always here and happy to help you. I ask that you please kindly e-mail info@luxyhair.com with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Idalma. I’m looking forward to your e-mail so I may help you further.
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
