Hi dear Myriam,
Thank you for your 5-star review on Luxy Hair, and I sincerely appreciate your loyalty to our brand over the years.
Myriam, I'm delighted to hear that you are always amazed of the quality of your Luxy Hair extensions, as well as their long lifespan.
As a repeating customer, I encourage you to sign up to our new Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Really great quality and service . I love the look and feel of them. They curl really well. I bought the 'off black' - and there were a lot more brown tones than I expected. But overall. Couldn't be happier.”
Hi beautiful Samara,
Thank you for sharing your wonderful review on Luxy Hair!
I'm happy to hear that you love the quality of your new Off Black Luxies, and that they curl well. I'm sure you look beautiful in them!
Samara, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know that if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“These extensions are the best quality i have found so far. The price is fantastic for the extremely good quality. These extensions are far better than some of the higher priced brands.”
Hi dearest Kellie,
Thank you for taking the time to share this great review with us. I appreciate your feedback!
I'm so glad to hear that you have found your new Off Black Luxy Hair to be the best quality and value that you have tried, even compared to many other more expensive brands.
Kellie, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“When I received them I thought they would be a little thicker the normal (160g) that I ordered. They were a little thinner than what I expected. I have ordered 160g before not off this website and they're usually a lot fuller. Maybe not what I was expecting. Extensions were great in quality just not the thickness. Everything else was perfect.”
Hi beautiful Salem,
Thank you for sharing your feedback.
I'm glad to hear that you enjoy the quality of your new Off Black Luxies. I'm sorry if you feel they are thinner than your other 160g sets that you've purchased in the past.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, dear Salem, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please e-mail info@luxyhair.com with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, dear Salem. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Patricia
Luxy Hair Support
“I love my extensions so much! They blend so well with my natural hair and they're never a hassle to brush, comb or wash. I have the 18" and they're perfect.”
Hi dear Nyeila,
Thank you for your positive review and feedback of your new Luxy Hair!
I'm thrilled to hear that you love your new Off Black Luxies and that they blend so well with your hair :)
Nyeila, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Dawn,
Thank you for sharing your 5-star review on Luxy Hair!
I'm thrilled to hear that you feel you are getting great value from your new Off Black Luxies, as they compare to other much more expensive brands that you've tried. I appreciate your feedback, love!
Dawn, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Lastly, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I've used other extensions in the past and swore never again. But Luxy hair is honestly amazing. It matched my hair perfectly, the clips stay in super well, and they're not heavy at all. I have them a 4 out of 5 because they do get pretty tangled but what do you expect? It's not a huge downside to me. Will definitely order again. Thanks Luxy!”
Hi beautiful Samantha,
Thank you for taking the time to share this great review with us!
I'm so glad to hear that you're loving your Off Black Luxies, and that they match perfectly to your hair, are secure in your hair, and comfortable to wear. That's great feedback!
If you find they are tangling a little, I suggest to brush them with a soft bristle brush, every hour or so of wearing if you can, to keep them soft, fluffy and tangle-free.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I am always here to help!
Wishing you a lovely day, dear Samantha!
xo
Patricia
Luxy Hair Support
“After debating for the longest time about whether or not I should get hair extensions and researching a good amount of companies, I decided to take a leap of faith and purchased these. I cannot emphasize how glad I am to have gotten these! I put them on when I want to dress up a bit for special occasions. They are extremely good material and very durable.”
Hi beautiful Maggie,
Thank you for sharing your incredible review on your Luxy Hair experience!
I'm so happy to hear that you took the leap of faith to get extensions, specifically Luxy Hair Extensions, and you are so pleased with their durability and construction. I appreciate your feedback, love!
I would be delighted to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
