Hi Jeannette, thank you for your 5-star review! We are so glad to hear your
Luxies are a perfect match and you are happy with the quality. Enjoy them
to their fullest.
“The hair looked okay on from the front of my face but as soon as someone looks at me from the back, it’s completely obvious that I’m wearing extensions. I made sure to put them on correctly because I watched the luxyhair youtube video and followed each step so I know I didnt do anything wrong. It looks ridiculous from the back and the extensions barely cover my hair which touch a bit below my shoulder blades. The extensions are so thin and feel so cheap. For the price of these extensions I was expecting them to be better quality.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“They last about a good year..enjoy using them to add some volume to me trying to grow out my hair. And I just clip these in on days I wanna dress it up.”
Hi Brandi, We really appreciate you sharing your lovely feedback with us!
Brandi, we are delighted to hear that your Luxies last around one year, and
it sounds like you take very good care of them. Please reach out to us at
info@luxyhair.com if you have any questions in the future. We're here every
day of the week and happy to help!
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I love the quality of the extensions, and how full it makes my natural hair. I recommend Luxy Hair to anyone who wants good quality hair to last a long time.”
Dear Stephanie,
Thank you for taking the time to send us your comments. We are delighted to hear that you are pleased with the quality of the hair. Please continue to enjoy your Luxies!
Warmly,
Kerry
Luxy Hair Support
“The length is great , but I would go longer if I ordered again.
The quality of the hair is amazing. Shiny and so soft.
I’m not to thrilled of how they fit : I have fine hair and when I add all the pieces you can see the clips - and it’s upsetting .”
Hi Rebekah,
Thank you for taking the time to send us your honest comments.
Rebekah, we are delighted to hear that you are pleased with the color and quality of the hair. Thank you for sharing your beautiful photos!
We're sorry to hear that the clips show when you have all the wefts clipped in. It sounds like our Seamless collection may be a better fit for you, as the thinner, silicone-based wefts may be more hidden.
For your current set, please reach out to us at info@luxyhair.com, so that we may pass along some tips and tricks to you. I look forward to hearing from you soon!
Warmly,
Kerry
Luxy Hair Support
