“The color was not like my color. The quality is great, they clip in well, comfortable for all day wear. They go on straight from the box without needing to be cut to blend in natural hair. Color wise: My hair color is level 2N, this was like a level 4. Overall very satisfied with the quality of the product.”
Hi Angela!
Thank you for taking the time to send us your honest review.
Angela, we're delighted to hear that you are enjoying the quality and comfort of your Off Black set. We're sorry to hear that the color is a bit off. As a kind reminder, each Luxy Hair set comes with a tester weft to test the shade in person, prior to opening the set. Please reach out to our Customer Service team at info@luxyhair.com, if we may help you further with this. It will be our pleasure!
Wishing you a lovely day, Angela.
Warmly,
Kerry
Luxy Hair Support
Hi beautiful Kenzie,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear your Luxies are thin & shedding. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Kenzie, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Also, please answer the following questions on the general care your Luxies have received:
- How many times have you washed your Luxies?
- What specific shampoo and conditioner do you use on your Luxies?
- How do you brush your Luxies and how often throughout the day? What kind of brush do you use?
- Do you use any heat styling tools on your Luxies? What temperature do you set your tool at?
- Do you use any other styling products on your Luxies?
Thank you for your cooperation and understanding, Kenzie. I’m looking forward to your e-mail so I may help you further.
Warmly,
Aleksandra
Luxy Hair Support
Dear Ashley,
Wow - thank you for your 5-star review and for sharing your beautiful photos!
Ashley, we truly appreciate your love and support of Luxy Hair!
Warmly,
Kerry
Luxy Hair Support
Thank you for your review, Joanna! We’d love to see your photos. Be sure to tag your images with @luxyhair.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
Thank you for your kind words, Lauren! I'm really glad to hear how well your Off Black Luxies match with your hair.
Warmest regards,
xo
Takara
Luxy Hair Support
