Thank you for your feedback, Alexandra. Our extensions are single drawn which means the hair will naturally taper towards the ends as we find this is the most natural-looking type of extension.
Warmest regards,
xo
Takara
Luxy Hair Support
“I’ve always loved Luxy extensions. They’re absolutely amazing. I would have rated 5/5 but when I got them, I noticed that one of the weft clips does not close/open all the way on one of my 3 piece wefts... other than that, I love them. Super soft, long, and very much like real hair. Would recommend and would buy again.”
Hi beautiful Skyla,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your 160g Off Black Luxies. Please be sure to share your Luxy Hair transformation with us - we’d love to see! I'm very sorry to hear that your set arrived with a malfunctioning clip. I've checked our e-mail history and was not able to locate any messages from you regarding this issue.
To kindly let you know, dear Skyla, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I have gone ahead and personally reached out to you from our customer support email (info@luxyhair.com) to discuss this issue further with you. Customer satisfaction is very important to us and I sincerely appreciate you bringing it to our attention so we can help.
Thank you for your cooperation and understanding, dearest Skyla. I’m looking forward to your reply so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I bought these for my wedding in June. I tried them out for my hair trial and I got the hairstyle I wanted with the help of these! I would totally buy again!”
Thank you for your review, Pamela, and congratulations on your upcoming wedding. I hope it is everything you dream of and more!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Haley,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your 160g Off Black Luxies. Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Haley, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Hi darling Danyelle,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying your Luxies - you look amazing! Danyelle, it would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
