Dearest Mirabel,
Thank you for your honest feedback. I appreciate it.
If you ever have any questions about which set will be the right fit for your hair type, feel free to reach out to our support team prior to purchasing and it will always be our pleasure to help you. We can be reached at info@luxyhair.com 7 days a week, 24 hours a day.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Deborah,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your 160g Mocha Brown Luxies. As a kind reminder, we do offer a thicker 220g set, which you can purchase next time if you are looking for a thicker set. Alternatively, we have a new Volumizer Weft (www.bit.ly/luxyvolumizer) which you can purchase here to wear as a supplemental weft to your current set for added thickness. :)
If you have any questions in the meantime, Deborah, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Azra
Luxy Hair Support
“It was my first time purchasing, and i can honestly say that I would definitely repurchase. I got the 160g to try them out and see if i reallly liked them, and I’m definitely pleased. The color was an almost perfect match! I will probably purchase next time with more grams i felt the 160 was too thin for my hair. But overall satisfied”
Hi beautiful Carissa,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that your 160g Mocha Brown Luxies were a perfect match!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Azra
Luxy Hair Support
“My 3rd set. I use them for volume so i only use half the set. So one set will last me almost a year. Very soft and silky right out the box. But I noticed the texture does change after washing. Learned to not wash them as often. I wear them 5 days a week. Wash gently once a month. I don't use any styling product other than heat protection spray. I wear them curled/waved but I only have to curl once a week sometimes twice. I curl my own hair before putting them in. There are a lot of strands that are frayed.. Not sure if that's normal as luxies are the only higher quality extensions I have purchased.”
Hi beautiful Jane,
Thank you for taking the time to share this honest review with us. I'm happy to hear that this is your third set with us and that one set of Luxies lasts you a year.
In regards to washing, we recommend to only wash your Luxies when there is too much product buildup in the hair, to keep them from drying out.
In regards to any fraying strands, I would love to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Jane. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Azra
Luxy Hair Support
“They came so quickly and were surprisingly great quality. They curl easily I even dyed them to match my hair. I am a hairdresser and thought these were awesome. They come with a good amount of hair. I plan to use these on my wedding day!”
Hi beautiful Lauren,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that you're enjoying the quality of your Luxies and that you find them easy to style and dye.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Shelley,
Thank you for taking the time to share your feedback on our website.
I'm so happy to hear that you love your new Luxies!
Please continue to enjoy them and if you ever have any questions, feel free to email us at info@luxyhair.com. We'd love to help.
Warm regards,
xo
Patricia
Luxy Hair Support
