Hi dearest Maribel,
Thank you for your 5-star review on Luxy Hair!
I'm so happy to hear that you love your new Dark Brown Luxies, and that you enjoyed the customer service experience. That means a lot to us :)
Maribel, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support, and have a wonderful day!
xo
Patricia
Luxy Hair Support
Hi beautiful Amy,
Thank you for sharing your positive review :)
I'm so happy to hear that you love your new Dark Brown Luxies. If you are finding that the curls are not lasting too long, I suggest to take a look at this blog post that will give you some tips and tricks that you can try: https://www.luxyhair.com/blogs/hair-blog/how-to-make-your-curls-last-longer-5-tips
Amy, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Katherine,
Thank you for taking the time to share this great review with us.
I'm so glad to hear that you love your new Dark Brown Luxies :) I'm sure you look amazing in them!
Katherine, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'd love to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“They are really good quality and respond well to heat, washing and chlorinated pools which is good concidering im a swim instructor! They are truly amazing couldn't have picked a better first set! I will defiantly re purchase”
Hi dearest Kendra,
Thank you for your positive review on Luxy Hair!
I'm happy to hear that you think your new Dark Brown Luxies are very good quality, and handle washing and heat very well. Also, I'm thrilled that your new Luxies have far exceeded your expectations for your first set of hair extensions.
Kendra, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
Please know, if you ever have any questions along the way, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support, and have a wonderful day!
xo
Patricia
Luxy Hair Support
“Great extensions, I accidentally got them wet and they frayed so now I'm buying another pair. They're soft and if taken care of correctly, are amazing. Never will be buying anywhere else.”
Hi beautiful Kristen,
Thank you for your feedback on Luxy Hair!
I'm delighted to hear that you think your new Dark Brown Luxies are great, and soft. I'm sorry to hear that they got frayed. I'd love to see pictures of what you mean so that I can see if this is normal or not. Please kindly email them to our customer support at info@luxyhair.com for a quick reply back.
Kristen, I want to say that I sincerely appreciate your loyalty to our brand - it means so much to us. If you have any other questions or concerns, please let me know. I am always here to help!
Thank you for your support and have a beautiful day!
xo
Patricia
Luxy Hair Support
Hi beautiful Maizoua,
I appreciate you positive review on Luxy Hair!
I'm so glad that you love your new Dark Brown Luxies, and they make you feel like a princess. That's absolutely incredible! You definitely look like one - you're beautiful :)
Maizoua, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, you are more than welcome to email us at info@luxyhair.com for a quick reply back within 24 hours. It's always a pleasure to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I still have not had a chance to wear them. They came in the mail i was excited to clip them in but they have a lot of golden strands which makes it hard to blend with my hair the color looks different in person i'm very dissapointed”
Hi beautiful Joyce,
Thank you for your review on Luxy Hair.
I'm very sorry to hear that there are golden strands in the hair. As a friendly reminder, all Luxies have a sample weft stored in the small compartment at the bottom of the box. This weft can be used to determine if the set is a good match. If the shade is not an ideal match, we are more than happy to accommodate an exchange or a refund on hair extensions that have not been opened, worn or tampered with.
As the set is now opened, I'm assuming, Luxies can certainly be dyed to match your hair colour exactly. Feel free to take your set to your hair salon to have it custom dyed and I always suggest to test it first on the smallest weft in the set, prior to dying it fully, so that you are happy with the results.
After dying the hair, you will be able to wear them with confidence as they will be an exact match :)
Please know, dear Joyce, if you ever have any questions or concerns, you are welcome to email our customer support at info@luxyhair.com for a quick reply back. I am always happy to help.
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Luxy hair extensions are just great I cant believe it took me this long to buy a set. They make me feel so confident when i put them on and they look beautiful. Better than what i expected!”
Hi dearest Susan,
I appreciate your amazing review on Luxy Hair!
I'm delighted to hear that your new Dark Brown Luxies are so great and they make you feel super confident and beautiful. Feedback like this reminds us why we do what we do - so thank you.
Susan, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Thank you for your support and have a wonderful day!
xo
Patricia
Luxy Hair Support
