“Although my first purchase of extensions ended up not being an exact color match due my lack of properly colour matching before hand, the staff and exchange policy made it super easy to exchange for my new set!”
Hi darling Taylor,
Thank you for sharing your 5-star review on Luxy Hair!
Taylor, I am so delighted to hear that you are enjoying your 160g Dark Brown set. I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your Luxies.
Warmest regards,
xo
Kerry
Luxy Hair Support
“The hair is very soft, but the longer the hair is, the thinner it gets at the bottom. I have pretty thin hair and I would have needed 3 times the amount of hair. If the thickness had been consistent throughout, it would have been fine but for the price, it’s disappointing, I can't use it, it look ridiculous. I’ve had better extensions from amazon for a fraction of the price.”
Hi beautiful Camille,
Thank you for taking the time to share your feedback on our website.
I'm sorry to hear that your 160g Clip-Ins are not blending in your hair & that you feel this is because of the way your extensions thin out on the ends. I'll be happy to help you.
Camille, as a kind reminder, the Luxy Hair Support team is always here to help. I wasn't able to find any emails from you regarding this. I kindly ask that you please take a moment to send me the following photos so that I can asses whether or not there is anything wrong with your set, and also provide some tips and suggestions on how to make your set blend more naturally in your hair:
- photo of the barcode on the top of the box
- photo of your wefts laid out on a flat surface where I can see them all from top to bottom
- photo of your hair both with and without your Luxies clipped in so that I can see where the blending issues lie
I sincerely appreciate you sending me these photos to our customer support at info@luxyhair.com. Customer satisfaction is very important to us and I'd love to help you further so that you can love your Luxies just as much as we do!
I'm looking forward to hearing from you!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Thank you for choosing Luxy Hair for such a special day, Kimi! On behalf of the Luxy Hair team - we hope it was everything you dreamt of and more.
Warmest regards,
xo
Takara
Luxy Hair Support
