Dearest Valeria,
Thank you for your 5-star review!
I am delighted to hear that you love your 160g Dark Brown set, and that you are pleased with the quality of the hair.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove. For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your set. Our Customer Service team is available every day by email at info@luxyhair.com, if you have any questions in the future. We'd love to hear from you again!
Warmest regards,
xo
Kerry
Luxy Hair Support
Tayler, I'm glad our team could help you select the perfect match for you! Be sure to share pictures of how you style and wear your set when you can.
Warmest regards,
xo
Takara
Luxy Hair Support
“Luxy hair extensions are the very first extensions I’ve ever had in my life. I would say i’m more of a natural everything type, but i’ve always struggled with how thin my hair has always been. I did some research & noticed that Luxy’s are super popular with amazing reviews so I gave it a shot & they’re amazing! I can clip them in & out whenever I want so no commitment or hair damage and they look unbelievably natural. People who don’t know me compliment my “hair” saying it’s gorgeous & looks so healthy. They have an awesome grip & I never have to worry about them falling off. Highly recommend!”
Hi darling Manuela,
Wow, thank you for taking the time to send us your lovely feedback. It is a pleasure to read.
I am thrilled to hear that our 160g Dark Brown set works well in your thinner hair, and that the set looks completely natural. It is wonderful that you are receiving some many compliments on your hair, and that the clips are study and secure.
Manuela, kindly reach out to our Luxy Hair team if you have any questions in the future. We can be reached by email at info@luxyhair.com, and we'd love to hear from you!
Warmest regards,
xo
Kerry
Luxy Hair Support
“You can see and feel the quality of these extensions. They blend seamlessly into my hair. I don't even have to tease my hair to clip these in! Super low maintenance. My only regret is that I didn't get the thickest ones. I will be getting the thickest ones next time.”
Hi beautiful Sabrina,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your Luxies and that you don't have to tease your hair to clip them in. Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Sabrina, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I've had these extensions now for a little over a month and have worn them a few times. The colour is a great match only slightly darker than my natural hair but you can barely tell. The only problem that I'm having is I keep finding things in the strands. I have pulled out a piece of thick plastic-like strand from the hairs, there was also a black string that was the full length of the hair in with the hair strands, and also a strand of about 5-10 hairs that are clumped together have fallen out. The hair does get extremely dry and frizzy when washed also. Overall the quality is good but for the things I'm finding/hair already falling out is a disappointment. Especially for the price. I have thin hair and I purchased the regular set of 160g which is a good set, I'm glad I didn't choose the set for thin hair as I think it probably wouldn't be enough hair.”
Hi beautiful Kiran,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear of the issues you've been experiencing with your Luxies. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Kiran, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Kiran. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Takara
Luxy Hair Support
Dearest Hayah,
I appreciate your 5-star review!
Thank you for your comments that you feel Luxy Hair is great quality and that the price is affordable.
Hayah, I appreciate your loyalty and support of Luxy Hair. Please continue to enjoy your Luxies!
Warmest regards,
xo
Kerry
Luxy Hair Support
