“They were absolutely perfect until I washed them. I noticed styling them deminishes the quality greatly. I think it’s bcause the hair is being pulled out of the weft. I’ve only washed them once, let them air dry, and curled them on low heat. They are still great. But I feel like they need a hair cut now.”
Hi dear Torre,
Thank you for taking the time to leave your honest review.
I am happy to hear that your Luxies are treating you well, however, in regards to their condition after washing them, I'll be happy to help.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Torre, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Torre. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Azra
Luxy Hair Support
“I absolutely love Luxies! They are so full, thick, and appear natural once clipped in! And I adore how I may only need to clip in four to six clips instead of the whole set. ♥”
I'm delighted to hear that you're loving your Luxies, Monicafrae! If you have any photos of how you style and wear your set, be sure to send them in to info@luxyhair.com. I'd love to see :)
Warmest regards,
xo
Takara
Luxy Hair Support
Allison, you're so beautiful! Thank you for the love and the kind review. It means a lot to us.
Enjoy your Luxies :)
Warmest regards,
xo
Takara
Luxy Hair Support
“I purchased the chocolate color and is a perfect match. Love how soft and real they look. I have been wearing them a lot and they still look great. I will try the Ombré soon.”
Thank you for your love and support, Megan! We really appreciate it. Enjoy your Chocolate Brown Luxies to their fullest.
Warmest regards,
xo
Takara
Luxy Hair Support
