“After much research and debate, I purchased the Luxy Classic Collection clip-in extensions in 16" ash-blonde in March of 2021. I have been wearing clip-in hair extensions, EVERY DAY, for YEARS and I can not express enough, how amazing the Luxy brand is! Upon arrival, I was immediately in love. From the cute pink box to the addition of care and wear instructions, I was pleased. The color was perfect after doing a tone with purple shampoo (as I find most blonde extensions are a little brassy against my hair) and the length and thickness from "root" to tip were consistent in what "natural" hair should be. After several months of daily wearing, curling, washing, brushing, and using products on my extensions, it is time for an upgrade in color and length. I am still in shock at how well they have held up against my daily abuse. I have had to cut the ends a few times, which I also feel is normal after so much wear. Another thing is that they do not tangle, which is a huge factor in knowing if they are of good quality or not. If you're in doubt take heart in knowing I don't do reviews lightly and really did my research before purchase. Can't wait to get my new hair just in time for our family vaca to Disney World!”
Hi Brittany! We're so happy to hear how much you are loving your Luxies,
the packaging & the instructions. It's so great to know how often you've
been wearing them & how pleased you are with their quality. Enjoy your trip
to Disney World :)
“I wasn’t impressed with the extensions. Personally I feel like they are expensive for the same quality hair I can find else where. I give three stars because It’s just my opinion and don’t think the extensions were terrible. Just average.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“Love love love my luxies! The shade range was almost a perfect match. They were a tad warmer then i wanted for ash blonde but a quick purple bath made it perfect! You can really feel the quality of the extentions. The website was super easy to follow that made picking the density and length exactly right, for what i wanted. I recommend luxy to everyone.”
Dear Melissa,
We really appreciate you sharing your lovely feedback with us!
Melissa, we are delighted to hear that you were able to custom-tone your Ash Blonde set so that the color works perfectly for you. Thank you for sharing your photo - you look absolutely beautiful!
Please feel free to reach out to us at any time at info@luxyhair.com - we'd love to hear from you again.
Warmly,
Kerry
Luxy Hair Support
Hi Kristen,
We appreciate your lovely comments.
Kristen, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
In the meantime, please continue to enjoy your set!
Warmly,
Kerry
Luxy Hair Support
“I bought these extensions for my wedding and they were amazing! Matched my hair perfectly and worked so well with my wedding day hairstyle! Can’t recommend these extensions enough.”
“I purchased two sets of 260 gram hair and BOTH WERE THIN, I wore them maybe 5 times and already they look dry and matted .....I’ve had other brands that have never done that even after ten plus wears! I’m not happy at all especially for the money I’ve paid”
Hi beautiful Patricia,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that you are not pleased with your Luxies. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Patricia, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Patricia. I’m looking forward to your e-mail so I may help you further.
Warmly,
Kerry
Luxy Hair Support
