“I've tried several hair extension brands and Luxy is one of the best. They lasted me a long time and the quality is awesome. The customer service is also outstanding. I will continue to purchase from this company”
Hi dear Anna,
Thank you for your 5-star review on Luxy Hair!
I'm delighted to hear that you are very pleased with your new Ash Blonde Luxies, as well, you appreciate their quality and durability. Thank you for your feedback!
Anna, I encourage you to sign up for our Luxy Rewards program as it is an easy way to build up points and redeem for discounts off of future purchases.
To sign up, all you have to do is visit our website (www.luxyhair.com) and click on the Luxy Rewards tab on the bottom left hand corner to create an account. Once an account is created, you can refer friends, leave a review, like us on social media and much more which will all reward points to your account.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I was nervous to order the extensions considering they are not cheap. With the exchange from US to CAD they were just over $200, then I had to pay duties on top of that. But when they arrived I was very happy with them. They were not too shiny as others have said, and felt like they were good quality. I was also pleased with the amount of hair I received since I only chose the 160g in Ash Blonde. I did also have to tone them with some purple shampoo but that was easy. I was a bit disappointed that they didn't last as long as some of the other extensions I have purchased in the past from other companies. I don't wash them very often... Maybe once a month and I do deep condition them, and use a heat protector on them and store them properly. I've done everything by the book with them. I just wish they would have lasted a bit longer. They really dried out sooner than I was hoping. I can say however that there was not too much shedding at all, which was a major concern ahead of time! I would say by the end of two months they were really already on their last leg. I am going to try them again and hope they will last a bit longer. I actually just ordered. I do also wish they shipped and sold out of Toronto. It would definitely make my life easier not having to pay the duties and shipping time would be quicker. The exchange is also hard on the wallet. Overall I was pleased with the product.”
Dearest Michelle,
Thank you kindly for taking the time to share your feedback. It means a lot :)
Michelle, I'm glad that you are overall pleased with your Luxy Hair Extensions, especially after hearing that you wish they would have lasted longer.
As a friendly reminder, the lifespan of Luxies is anywhere from 3-6 months to sometimes a year, depending how often they are worn, washed and the general care and maintenance they receive. If you have worn them 3+ times a week, it can be possible for them to last 2-3 months. Once they start getting dry and hard to manage, this is a sign that they may need to be replaced.
Michelle, it sounds like you are taking very good care of your extensions. We do recommend to wash them every 15-20 wears, if not longer. This is because the more they are washed, the dryer they may become. Also, sulfate-free products are best to use as they do not strip the hair of it's natural oils.
I appreciate that you took another chance on our extensions and I'm sorry that the price is higher considering the not so great exchange rate right now, not including the extra possible duties at the time of delivery. As a goodwill gesture, dear Michelle, I have credited back $25 to your second order as a discount for your displeasure with your previous set.
Please let me know how you are liking the new set that just arrived on July 5th, dear Michelle. Feel free to reach out to our customer support at info@luxyhair.com anytime for a quick reply back. Customer satisfaction is very important to me and so, I'd love to hear back from you, good or bad.
Wishing you a beautiful day, dearest Michelle!
Warmest regards,
xo
Patricia
Luxy Hair Support
“My only complaint is that I had to pay $50 duty when I received them because it said they were shipped from China, but I was not expecting this as I ordered them from the US.”
Hi dear Kaitlin,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you had to pay customs when the package was delivered. As they were shipped from our US warehouse (according to my records), or anywhere from outside of Canada, it is possible and likely that you will have to pay a customs tax once they arrive into your country. In the future, should you not wish to pay the tax at the time of delivery, feel free to refuse them and they will be shipped back to our warehouse at which point, we can proceed with a refund.
Please know, dear Kaitlin, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I am always here too help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“This is my second set of luxy hair extensions and I love them!!! There so thick and easy to clip in! I'm a hairstylist and I tell my clients about them all the time!”
Hi dear Donald,
Thank you for sharing your lovely review on Luxy Hair!
I'm so glad that you love your new Ash Blonde Luxies, and that they are thick and easy to use. I appreciate your feedback, and loyalty to our brand :)
Please know, dear Donald, if you ever have any questions regarding the hair, feel free to e-mail me at info@luxyhair.com. It's always a pleasure to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“Just wish they were thicker or at least added wefts. Also colour was not ashy at all but other than that quality was great and shipping wasn't very long.”
Dear Jewel,
Thank you for sharing your review on Luxy Hair.
I'm happy to hear the quality was great and shipping was fast with your recent Luxy purchase.
I appreciate your feedback regarding the 160g set. This set is designed for medium hair types. If you feel like it's not thick enough for your hair, then you would probably want to opt for the next thicker 220g set as your replacement in the future.
We do not offer spare wefts at this time, however, you can purchase another set, use a few wefts from there and store away the rest for future use.
Please know, dear Jewel, if you ever have any questions such as your ideal colour or set thickness, please feel free to e-mail us at info@luxyhair.com. We are always here to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I received my order very quickly. They were basically the perfect shade-a little purple shampoo and I was good. Great quality although the clips slip a little even with teasing, hairspray and the non-slip rubber on the clips. Overall I'm happy :)”
Dearest Tiffany,
Thank you for sharing your your positive review on Luxy Hair!
I'm so glad to hear that are you enjoying the quality of your new Ash Blonde Luxies, and that they are the perfect shade after a little purple shampoo to help tone them.
The clips should be extremely secure, however, if you have really fine silky hair, then teasing and some hairspray should really add the extra grip needed.
Tiffany, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I will always be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
“I got the ash blonde color. They are such good quality but they are definitely more of a warm color as opposed to cool like what I was expecting. Purple shampoo did the trick but I was bummed I couldn't wear them right away. Other than that they were awesome and customer service was so helpful!”
Dear Jennifer,
Thank you for sharing your positive review on Luxy Hair!
I'm delighted that you are pleased with the quality of your new Ash Blonde Luxies. They definitely do have yellow tones in them, however, as you did, and many of our Ash Blonde customers, you can tone them with purple shampoo and at your hair salon. I'm glad that they match your hair colour now :)
Jennifer, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
As a friendly reminder, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
Hi beautiful Agne,
Thank you for taking the time to share this great review with us!
I'm so glad to hear that you're loving the quality of your new Ash Blonde Luxies, and that shipping was fast.
Agne, I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
Please know, if you ever have any questions regarding your set, feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day,
xo
Patricia
Luxy Hair Support
