Hi darling Klaudia,
Thank you for your 5 star review on Luxy Hair.
I'm so happy to hear that you're liking your new Luxies :) I'd love to see how they look on you! We feature customer photos on our @luxyhairlove account (www.instagram.com/luxyhairlove) and would love to share your photo and feedback as well. Please be sure to share some photos with us via e-mail or hashtag #luxyhairlove on Instagram if your profile is public.
Wishing you a beautiful day, dear Klaudia.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi dear Andrea,
Thank you for your lovely review on Luxy Hair.
I'm delighted to hear that you're loving the quality of your Ash Blonde set, and that you find curls hold well. Because our extensions are made of 100% remy human hair, they will be able to hold curls just like your own natural hair can :)
If you ever have any questions regarding your set, dear Andrea, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Callie,
Thank you for your 5 star review on Luxy Hair, and for sharing your gorgeous photos with us.
I'm delighted to hear that you're loving your Ash Blonde Luxies - I am so impressed at how well you style and blend them! Particularly loving the messy half-bun, it's so cute.
Please enjoy your Luxies to their fullest, dear Callie. If you ever have any questions regarding your set, you're always welcome to e-mail the Luxy Hair Support team at info@luxyhair.com. We are here and happy to help you.
Warmest regards,
xo
Takara
Luxy Hair Support
“I love my extensions! My natural hair is to my shoulders and after toning them, they match my hair and blend perfectly! I love being able to do long ponytails and braids!”
Hi beautiful Erika,
Thank you for your review on Luxy Hair.
I'm delighted to hear that you're loving your Ash Blonde Luxies, and that you were able to tone them to achieve the perfect match to your hair color.
I see that you rated your experienced a 4/5 - is there any feedback you can provide that would have helped make your experience a 5 star? We always learn and grow from customer feedback, so your thoughts and suggestions are hugely appreciated.
Please enjoy your Luxies to their fullest, dear Erika. We hope to hear from you again soon!
With love,
xo
Takara
Luxy Hair Support
“Loved my extensions, they were so soft and blended really well. They don't fall out when I clip them in, I don't even have to tease my hair for them to stay. They curl very easily and actually hold, only thing is you need to keep a brush on you and comb them occasionally. Overall love the product and would highly recommend, I was abbot scared trying extensions for the first time but just go for it! You won't be disappointed!”
Hi beautiful Nicole,
Thank you for your detailed review on Luxy Hair.
I'm delighted to hear that you're loving your Ash Blonde Luxies, and that they blend in well with your hair. I'd love to see how your Luxies look on you! We feature customer photos on our @luxyhairlove account (www.instagram.com/luxyhairlove) and would love to share your photo and feedback as well. Please be sure to share some photos with us via e-mail or hashtag #luxyhairlove on Instagram if your profile is public.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We're always here and happy to help you.
Warmest regards,
xo
Takara
Luxy Hair Support
“This was my first set of extensions.. I find them good quality for the most part but they thinned out very quickly. I only wear them once a week and most and have only washed them once.. I have had the hair extensions for around 3 months now and I am finding them quite thin compared to when I got them.”
Hi beautiful Heather,
Thank you very much for taking the time to share your feedback with us. I am so happy to hear that you were impressed with the quality of your Luxies.
In regards to the extensions thinning out, I am sorry to hear that you have been experiencing these difficulties.
I have taken a look at our e-mail history, and was unable to find any messages from your regarding the quality of your Luxies. As a kind reminder, the Luxy Hair support team is always here and happy to help you. We ask that you reach out to us right away if you are unhappy with your set so that we may resolve your issue in a timely manner.
Heather, your satisfaction is my main priority. I have reached out to you on your personal email regarding this issue so that we can come to a resolution together. Please check your inbox at your earliest convenience.
I'm looking forward to helping you further, Heather!
Wishing you a wonderful day,
xo
Azra
Luxy Hair Support
Hi darling Susan,
Thank you for taking the time to share your review with us. I am so happy to see that you have given us 5 stars!
I'd love to see some Before & After photos of you wearing your Luxies for a feature on our Instagram page, @luxyhairlove. For inspiration, please check out the following link: https://www.luxyhair.com/pages/before-and-after. You can either email your photos to us at info@luxyhair.com or share them on Instagram with the hashtag #luxyhairlove.
And of course, if you have any questions regarding your Luxies in the future, please feel free to reach out to us at info@luxyhair.com. The Luxy Hair Support team is always happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
Hi beautiful Christine,
Thank you very much for taking the time to leave this review!
I am so happy to hear that the quality of your Luxy Hair extensions was to your satisfaction and that the wefts were thick and soft.
Christine, we are always happy to exchange your Luxies to a more suitable match if the shade is not a good match. Just email us at info@luxyhair.com and we'll be happy to help. :)
If you decide you would like to try out Luxies again in the future, please do feel free to reach out to us at info@luxyhair.com. The Luxy Hair Support team is always happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
