Hi beautiful Theresa,
Thank you for taking the time to share your feedback with us. I am very sorry to hear that you are unsatisfied with your Luxies.
I have taken a look at our e-mail history, and was unable to find any messages from your regarding your set. As a kind reminder, the Luxy Hair support team is always here and happy to help you. We ask that you reach out to us right away if you are unhappy with your set so that we may resolve your issue in a timely manner.
Theresa, your satisfaction is my top priority. I have reached out to you on your personal email regarding this issue so that we can come to a resolution together. Please check your inbox at your earliest convenience. I'm looking forward to helping you further, Theresa!
Wishing you a wonderful day,
xo
Azra
Luxy Hair Support
Hi beautiful Lisbeth,
Thank you for taking the time to share this amazing review with us!
I'm so glad to hear how happy you are with your Luxy purchase, specifically in regards to the perfect colour match, the high quality of the hair, fast shipping, and excellent customer service.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dearest Lisbeth
xo
Azra
Luxy Hair Support
“I have short thin hair and this is my first time 'experimenting' with extensions. I still need to have the extensions layered to look more natural with my hair and I will have to get them coloured (or my own hair coloured) as my hair is a bit darker, but that's ok! The clips are super easy to use and hold very well even in my thin hair. I can't wait to get them fixed up to wear out!”
Hi darling Melissa,
Thank you for your lovely review on Luxy Hair.
I'm very excited for you to have your set customized to blend with your hair better! Here's a blog post we created on how to blend in Luxies with short hair: https://www.luxyhair.com/blogs/hair-blog/how-to-blend-hair-extensions-with-short-hair. There are a lot of great tips on layering, coloring, and styling.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We're always here and happy to help you.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Zineb,
Thank you for taking the time to share this lovely review with us!
I'm so glad to hear how happy you are with your Luxy purchase, specifically in regards to the perfect colour match, the quality of the hair, our fast shipping, and excellent customer service.
Your Chestnut Brown Luxies look stunning you - thank you so much for sharing your beautiful photos.
Of course, if you ever have any questions regarding your set, please feel free to e-mail me at info@luxyhair.com. I'll be happy to help!
Wishing you a lovely day, dearest Zineb
xo
Azra
Luxy Hair Support
Hi beautiful Carolyn,
Thank you for your 5-star rating on Luxy Hair.
I'm so glad to hear that you're loving your Chestnut Brown Luxies, and that no one can even tell you have them in! You know extensions are good when they blend in seamlessly ;)
If you ever have any questions regarding your set, dear Carolyn, please feel free to reach out to the Luxy Hair Support team at info@luxyhair.com. We are here and happy to help 7 days a week, 24 hours a day.
With love,
xo
Takara
Luxy Hair Support
“Ms. Azra was prompt and ever-ready to reply and help me with my queries .. Great service and the product blended well with my own hair eventhough it was quite doubtful from looks alone .. Had lovely thick and long hair for my prom and I'm happy with the product :)”
Hi darling Xin,
Thank you for your review on Luxy Hair.
I'm very glad to hear that you had a great experience with Azra, and that your Chestnut Brown Luxies were a good blend for your natural hair.
We'd love to see how you blended in and styled your Luxies for your prom! Please be sure to share some photos with us for a feature on our Instagram page @luxyhairlove. You can share via e-mail to info@luxyhair.com, or on Instagram by tagging @luxyhairlove.
And, of course, if you ever have any questions regarding your set, dear Xin, please feel free to e-mail us at info@luxyhair.com. We're always here and happy to help you.
Warmest regards,
xo
Takara
Luxy Hair Support
“This was my first time getting/using extensions and I couldn't be happier with the experience. The color matches my hair exactly and I've gotten tons of compliments. I'm amazed at how much more I can do with my hair now and what a difference my luxies make! The quality is excellent and all of the information on the website made the whole experience easy and much less intimidating. The only negative I have is regarding the shipping but only because I was so excited and couldn't wait to get my luxies. I got a confirmation email saying that I would get another email letting me know when they would be shipped. I never got that email, but, I just signed up for an account and was able to see my tracking number that way. Overall super happy with the whole experience. Thank you for such a great product and for such great customer service!”
Hi beautiful Margarita,
Thank you for taking the time to share this lovely review with us!
I am thrilled to hear that you are so happy with your Luxy experience and that the information available on our website made your buying experience that much easier. It's also lovely to hear that your Luxies are a perfect match and that you now have a whole range of hairstyles you can create with longer, fuller hair.
Thank you for your feedback regarding your shipping confirmation email, dear Margarita. This issue will be reviewed so that it may be avoided in the future.
Margarita, I would love to see some Before and After photos of your Luxy transformation. You can upload your photos to Instagram with the hashtag #luxyhairlove or share them with us via email at info@luxyhair.com.
Of course, if you ever have any questions regarding your Luxies, please feel free to reach out to me. I'll be happy to help!
Wishing you a beautiful day,
xo
Azra
Luxy Hair Support
