Hi beautiful Deanna,
Thank you for taking the time to share your honest feedback with us.
I am delighted to hear that you’re enjoying your 160g Chestnut Brown Luxies. Please be sure to share your Luxy Hair transformation with us - we’d love to see! Please let us know how we could have earned a 5-star review - we're constantly looking to improve here at Luxy Hair.
If you have any questions in the meantime, Deanna, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I Love these extensions! I’ve had them for about 4 months. I wear them almost everyday. They blend into my hair perfectly. Easy to take care of, easy to clip in. Would definitely recommend & will be purchasing more in the future.”
Dear Deanna,
I sincerely appreciate you sharing your lovely feedback with us!
I am thrilled to hear that our 160g Chestnut Brown set is a perfect match for you, and that you wear your Luxies almost everyday, and have had the set for almost 4 months.
Deanna, I appreciate your loyalty and support of Luxy Hair. Please feel free to reach out to us by email at info@luxyhair.com, if you have any questions in the future. It will be our pleasure to help you.
Wishing you a lovely day!
Warmest regards,
xo
Kerry
Luxy Hair Support
“I love the hair extensions, the only thing bothered me is, that they can be spotted in the hair if back combing isn’t done, and they are very light from the down side, it has to give a thick affect to look more natural, I myself have long hair the extensions are 2 inch longer than my real hair so I would really appreciate if the extensions would be thicker to give a rich look.”
Hi beautiful Afia,
Thank you for taking the time to share your feedback on our website.
I'm sorry to hear that your Luxies don't blend well with your hair unless they are backcombed. I'll be happy to help you.
Afia, I kindly ask that you please take a moment to send me the following photos so that I can asses whether or not there is anything wrong with your set, and also provide some tips and suggestions on how to make your set blend more naturally in your hair:
- photo of the barcode on the top of the box
- photo of your wefts laid out on a flat surface where I can see them all from top to bottom
- photo of your hair both with and without your Luxies clipped in so that I can see where the blending issues lie
I sincerely appreciate you sending me these photos to our customer support at info@luxyhair.com. Customer satisfaction is very important to us and I'd love to help you further so that you can love your Luxies just as much as we do!
I'm looking forward to hearing from you!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Dearest Kathryn,
Thank you for taking the time to send us your positive review.
Kathryn, I am happy to hear that our 160g Chestnut Brown set blends well with your hair, and that you are pleased with the quality of your Luxies.
Our Customer Service team can be reached at info@luxyhair.com, every day of the week, if you have any questions or concerns. We're here and happy to help!
Wishing you a lovely day.
Warmest regards,
xo
Kerry
Luxy Hair Support
“I love how they match my hair exactly & how natural and comfortable they are. I do wish the ends were thicker and didn't look stringy. I'm not sure if I need a different thickness or not but overall I'm happy with them.”
Thank you for your review, Bekah! Regarding the thin ends, all of our extensions are single drawn which means that the set is composed of multiple different strand lengths, which will result in the extensions tapering towards the ends.
Warmest regards,
xo
Takara
Luxy Hair Support
