“They are amazing but I accidentally opened the big box and turns out it’s a wrong colour.... so I’m not going to be able to use them. Can I return them?”
Hi darling Johanna,
Thank you for taking the time to send us your review.
I'm happy to hear that you are pleased with the quality of your Luxies, however, I am sorry that the Dirty Blonde color is not a good match for you.
Please note that the tester weft in the bottom compartment of the box is provided to test the shade in person. Once the top compartment of the box is opened, we are unable to accommodate a return or exchange, as hair extensions are considered to be a hygienic product by law.
Johanna, kindly note that since Luxies are made with 100% remy human hair, they can be dyed a darker color by an experienced colorist. Perhaps this solution will work for you. As well, I will kindly ask you to email us at info@luxyhair.com, so that we may help you further with this.
I look forward to hearing from you, so that we may provide some solutions for you.
Wishing you a lovely day.
Warmest regards,
xo
Kerry
Luxy Hair Support
“I was a bit nervous to try hair extensions, as ones I have tried in the past weren't very comfortable or natural looking. I got these for my wedding day, but after putting them in I am SO excited and will wear them all the time! They are so comfortable, you can barely notice that they are in. They are so soft and also a perfect match for my hair. Amazing! So happy with them!”
Hi beautiful Jessica,
Thank you for taking the time to share this great review with us!
I'm so happy to hear that you took a chance on Luxy Hair after having a not so good hair extensions experience in the past and you are so happy with your purchase! I'm honoured to know that you will be wearing them on one of the most special days in your life.
I would love to see some Before and After photos of you with and without your Luxies, or from your wedding day, for a feature on our Instagram page, @luxyhairlove. For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day and many congratulations to you and your future spouse!
Warmest regards,
xo
Patricia
Luxy Hair Support
Hi darling Colette,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying your Luxies, as well as your boyfriend! I'm sure you look beautiful in them :)
It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“I got the seamless luxy extensions and they are absolutely beautiful! Blend perfectly with my hair and add the right amount of volume and length to my thin hair!”
I sincerely appreciate you sharing your lovely feedback with us, dear Bailey! I'm so happy to know that your new Seamless Luxies blend perfectly in your hair :)
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Wishing you a lovely rest of your day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“This is the second pair of Luxies that I bought! I bought this set to wear for my wedding day. This company is top notch. The customer service is wonderful- always professional, kind, and polite. They helped me exchange two pairs that were the incorrect color and the shipping was so fast. The extensions are beautiful. I can't rave enough about Luxy. I am so happy with my new set and can't wait to wear them on my big day!”
Hi beautiful Chelsea,
Thank you for taking the time to leave us a 5-star review on your second pair of Luxies with us. It is great to hear that you find your new Dirty Blonde Luxies beautiful. I am also so happy to hear that you found our customer service wonderful as this is something that we place a lot of importance on as a company.
Congratulations on your upcoming wedding day! I am thrilled that you chose us for your special day. Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Wishing you a beautiful day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
Hi beautiful Jehona,
Thank you for taking the time to share this 5-star review with us. I am so happy to hear that you are loving the thickness of your Seamless Luxies and that you feel it is the best investment ever! I'm also thrilled that you find your Dirty Blonde Luxies easy to wear and style.
Jehona, please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I’ve been contemplating these extensions for YEARS! Finally bit the bullet, brought them to my girl yesterday to get them cut to blend in with my hair and we curled them and I AM IN LOVE! Best purchase I have ever made. I was so scared because my hair is a medium/thin thickness, I have a lot of hair but it’s thin. I was afraid the wefts would show through my hair but they don’t! I have never done extensions before this but I am very impressed! The color blended in so well with my hair too! I am so happy with my purchase, and the hair is so soft and does not seem that heavy to me. I’m glad I went with the seamless too, the wefts are so thin and feel great on my head! Will definitely be purchasing more in the future and will definitely recommend to others!”
Hi darling LeAnn,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read all your positive feedback :)
I’m so happy for you that you finally got to get your own set of Luxies and how impressed you with how they blend in your finer but fuller type hair. Also, it's great to hear that they are a perfect colour match too!
LeAnn, it would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“The hair I got was a bit too light so I decided to dye it myself and it came out beautiful!! The hair lasted me months and looked natural no one believed me it wasn’t mine and said my hair looked healthy lol”
Hi beautiful Adriana,
Thank you for taking the time to share this great review with us!
I'm delighted to hear that your custom-dyed Luxies came out beautiful and that your set looked so natural that one could tell you are wearing clip-in hair extensions! You look absolutely stunning in this photo.
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Julia
Luxy Hair Support
