“I’m still not happy, color doesn’t match, I haven’t bothered contacting Luxy, because I believe I was past the option of returning. My hair color just doesn’t match anything.”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“I love Natural Blonde Balayage Halo, it gave me volume and a length that I’ve wished I could have for years. It’s beautiful.
When I needed some assistance with my Halo, I received a response VERY quickly from a representative, and she was extremely helpful. Their response was much faster than I expected.
I love the “extra” pieces that came in the package, for additional pieces to go with the Halo of for updos/ ponytails/buns. I don’t know that they were advertised as being in the package with the Halo.
One complaint is that it wasn’t like the color shown online, it has a little strawberry blonde hue to it, which didn’t go with my hair color, so I had to have it dyed. But now it looks gorgeous.
Also, my head is shaped oddly, and I can’t were anything that goes across the top/front of my head and under the hair, so the clear band that is meant to work with this halo doesn’t work on my head, it slips off. I am able to wear it without problems without the clear band, I did have to sew a couple extra clips in - which come in the package.”
Hi Tracy, we are so glad your Luxies are giving you the hair of your dreams! We appreciate your feedback and are happy to let you know that our Natural Blonde shade has recently been updated. If you have any questions about securing your Halo, please feel free to reach out to us at info@luxyhair.com - we are always here to help.
