Hi love,
Thank you for sharing your lovely photos!
We're thrilled to see that you are enjoying your Natural Blonde Balayage set. Be sure to tag any photos on Instagram with @luxyhair - we truly appreciate your love and support of Luxy Hair!
Warmly,
Kerry
Luxy Hair Support
“If you have thick hair blending these extension will be a challenge. Overall good quality but didn't work for me. The ponytail in another hand was awesome!”
Hi beautiful Sasha,
Thank you for taking the time to share your feedback on our website.
I'm sorry to hear that your Luxies are not blending with your hair. As a kind reminder, for those with thick & short hair we recommend opting for our 20” Classic Clip-in Volume Bundle (265g). It will be my pleasure to help you. I kindly ask that you take a moment to send me the following photos so that I can assess the condition of your set and provide some tips and suggestions on how to make your extensions blend more naturally:
1. A photo of the barcode located on the top of your Luxy box, for quality control purposes.
2. A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, with clips facing upwards. Please see the attached image as a reference guide.
3. A photo of your hair both with and without your Luxies applied so that I can better understand the concerns with blending.
I sincerely appreciate you sending me these photos to our customer support at info@luxyhair.com. Customer satisfaction is very important to us and I'd love to help you further so that you can love your Luxies just as much as we do!
I'm looking forward to hearing from you.
Warmly,
Aleksandra
Luxy Hair Support
“High quality, very easy to use. Includes a guide that walks you through placement/application. Very natural looking, despite the length of my natural hair.”
Hi Cristina!
Thank you for sharing your lovely review and beautiful photo!
Our Natural Blonde Balayage shade looks absolutely gorgeous on you. What a perfect blend! Cristina, please feel free to reach out to us at any time at info@luxyhair.com, if you have any questions. We're here and happy to help!
Warmly,
Kerry
Luxy Hair Support
Hi beautiful Kenia,
Thank you for taking the time to share your honest feedback with us. Please be sure to share your Luxy Hair transformation with us - we’d love to see!
If you have any questions in the meantime, Kenia, please email us at info@luxyhair.com and we’ll be more than happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
