Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
Hi Patricia, Thank you for sharing your honest review on Luxy Hair. We're
sorry to hear that the delivery time was slow for your order, as it may
have been impacted by bad weather recently. Please feel free to reach out
to us at info@luxyhair.com, if we may help you further. It will be our
pleasure.
“Really wish the try before you buy opportunity was better for these.. hair is not a sterile product.. I would have sent back but couldn't because I took the "sample" off the card, it was very difficult to tell if it matched without clipping in.. color was way off plus there no way to actually try the halo itself.. pretty dumb.. the rubber band style halo isn't comfortable at all, it pulls my hair when I try to put it on.. try being an important term, it isn't easily applied.. the hair is extremely heavy and pulls the rubber band out of place even when weft is clipped.. edges of hair weft are very thick, they bulge and show through my natural hair. It is natural hair though (the one positive) not synthetic, that has been color treated. Treating to match may not work but I purple shampooed mine to try and only half the shafts took the tone. Each of the pieces took the tone differently as well so now they don't even match each other. I will never wear this out of the house, ever. I trialed another brand that was a night and day difference.. really wish I would have saved my money for a better quality halo. Sorry luxy you're ripping people off. Its sad. Save your money friends.”
Hi Melissa,
Thank you for taking the time to send us your feedback. We're very sorry to hear this.
Melissa, please reach out to us at info@luxyhair.com, so that we may help you further with this. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
“I LOVE THESE. I never have had extensions before and these are amazing. I got the halo. I have such a small head that I was worried it wasn’t gonna fit my head. It comes with so many different sizes. I got my extensions layered to blend better with my hair.”
Dear Megan,
We really appreciate you sharing your lovely feedback with us!
Megan, we're delighted to hear that you love your new Halo set. Thank you for sharing your photos - your hair looks absolutely gorgeous!
Kindly feel free to reach out to us at info@luxyhair.com - we're here and happy to help!
Warmly,
Kerry
Luxy Hair Support
“The quality of the hair is excellent, but my hair is SO thin that a halo doesn’t really work well for me unless I wear a hat. I can totally see the clear string no matter what I do, which is a bummer. It might work better for someone with thicker hair though! I still like to wear my halo but I pair it with a beanie or something to cover the top of my head. If your hair is very fine like mine, maybe go for the seamless ones instead.”
Hi Mia,
Thank you for taking the time to send us your honest comments.
Mia, please reach out to our Luxy Hair team at info@luxyhair.com. We'd like to pass along some further tips and tricks to help you with your Halo. We look forward to hearing from you soon.
Warmly,
Kerry
Luxy Hair Support
“My natural hair is super fine and thin so generally I can’t wear extensions because I don’t have enough hair to cover them. The Halo is a real game changer. I was worried they wouldn’t work for me because my hair is so thin and also my head is very small so I was almost certain you’d see the clips but I find it I wear them around the base of my head and really put nearly all of my hair over the top of them they blend perfectly! The only reason for not giving 5 stars is that they can be quite painful to wear after a couple of hours. The wire really starts to dig in and give me a headache. I contacted customer service and they recommended adding more clips to help hold the halo up or thinning out the wefts so they are lighter. I haven’t tried this yet but might in future if the problem persists.”
Hi Teresa! Thank you for taking the time to share your detailed review. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“I love my halo, but I wish it were thicker. I have long (below breast) medium thickness hair. I love the color match with the highlights, but I have trouble wearing it unless it is half up or braided because my hair is thicker than the halo.”
Hi Lilah,
Thank you for taking the time to send us your honest comments.
Lilah, I am happy to pass along this feedback to our Product Management team for consideration. In the meantime, you may be interested in stacking a Volumizer Weft on top of your Halo for more hair for blending. Our Volumizer Weft is an individual 4-clip weft that is 45 grams in weight and the ideal way to add more volume to an existing set.
Please reach out to our Customer Service team at info@luxyhair.com, if we may help you further. It will be our pleasure.
Warmly,
Kerry
Luxy Hair Support
“The extension quality is amazing! They’re so soft and feel real. The color matched my hair perfectly. I’ve gotten so many compliments on how great my hair looks even when they don’t know they’re extensions”
