“For this much money, I should be able to try it on before buying. The quality looked great, but the color? I’m not sure as a little piece doesn’t really show you what your hair looks like over it, sometimes even if the color is off it can look good, and for several hundred dollars investment-I think to try it on would also tell me if the thickness is correct. If you did this , I would feel more comfortable trying you again.”
Dear Carrie,
Thank you for taking the time to send us your honest comments.
Yes, each Luxy Hair comes with a tester weft so that you may test the shade in person, prior to opening the set. I am sorry that once a set has been opened and tampered with, we are unable to accommodate a return or an exchange as hair extensions are considered to be a hygienic product. I am happy to pass your comments regarding this onto to our Product Management team for review.
In the meantime, please feel free to reach out to us at any time at info@luxyhair.com. It is our pleasure to help you.
Warmest regards,
xo
Kerry
Luxy Hair Support
Britta, I'm so sorry to hear that you haven't received your Luxies yet! I took a look at your tracking information and I do see it has been in transit for some time now. Please let me know if by the end of the week your tracking still hasn't updated, and I'll be happy to get a replacement order set up for you.
Our team can be reached at info@luxyhair.com. Thank you for your patience and understanding in the meantime, Britta!
Warmest regards,
xo
Takara
Luxy Hair Support
Thank you for your review, Sara! You can always have your main Halo piece thinned out a bit by an experienced hairdresser to ease up on the weight a bit.
Warmest regards,
xo
Takara
Luxy Hair Support
Feel free to email our team at info@luxyhair.com if you have any feedback as to how we could've made your experience a 5-star - we'll be happy to help!
Warmest regards,
xo
Takara
Luxy Hair Support
