“Never had extensions before and was intimidated, but I love them! I got blonde, but they weren’t quite the right shade. I was easily able to tone them in a bowl with purple shampoo, and now they match perfectly! I put them in for the first time and they looked great! So easy. I love!”
“it was advertized that i would be getting a free tote bag with a purchase of that amount. It did not arrive with the item. i entered the promo code TOTE upon purchase. If you could please send the tote i would appreciate it.Thank you”
Hi love! We’re really sorry to hear that. If you haven’t already, please email us at info@luxyhair.com. We look forward to helping you further with this.
“I do not have
still been able to use your extensions because when I received your package I only had 3 strips of wicks (1 large and 2 small and clips apart Is it a miistake??”
Hi love!
We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
Hi Fian, thank you for sharing your feedback. We're happy to pass this
along to our Product Management team for consideration as well. Please
check back with us in the future!
“Love how beautiful each piece is but the color that was chosen by the website suggestion is way too brassy so now I will have to have my stylist highlight it to better match my hair color. Plus don't clip them too close to your roots, not only is it painful but not good to have that much pressure on your roots.
Can't wait to see how it looks! Going to be fantastic I'm sure!!!”
Hi Karen, Thank you for sharing your feedback. We appreciate your
suggestions and agree that the clip-ins should be placed more around the
crown of your head, rather than directly at the top. Please be sure to tag
any Instagram photos with @luxyhair - we'd love to see how your set looks
after your stylist appointment!
Arianna, we're so happy to hear you were able to make your Blonde Balayage Luxies work with your hair! Sometimes, a bit of toning always does the trick. Enjoy them to their fullest. 💗
