“It’s my 1st time buying. I saw really good reviews however; sorry but I am disappointed. I like the seamless wefts but don’t believe they are 20” very thin at the bottom. I expected more for $300.”
Dear Alicia,
Thank you for reaching out and for sharing your feedback. We're sorry to hear this.
Alicia, please touch base with us at info@luxyhair.com so that we may help you further with this. It will be our pleasure.
Warmly,
Luxy Hair Support
Amazing to hear, Natasha!
We're thrilled to hear that you are pleased with the quality of your Luxies. Kindly reach out to us at info@luxyhair.com for any questions along the way - we'd love to hear from you again!
Warmly,
Luxy Hair Support
Hi Neelima, we're obsessed with a perfect shade match! We'd love to see your new look, so be sure to tag us in your photos on Instagram using @luxyhair.
“This is my first time ordering 20 inches... I normally get 16 inches.
They are just as beautiful quality as all the other sets I have ordered over the years.”
“I love my luxies as this is the second set I’ve ordered, this time the balayage. I love the color, length, and thickness. My only problem is they get veryyyy tangled where my hair looks like a nest every 20 mins and they get very frizzy. My last ones which were all one color did not do this!! Not sure if it’s because of the color, the cold here, or what, but if anyone can help or recommend anything that be great!!”
Hi love! We’re really sorry to hear that you’re unhappy with your purchase. Customer satisfaction is important to us and it will be our pleasure to help you. If you haven’t already, please email us at info@luxyhair.com with a breakdown of your concern and any photos, if applicable. We look forward to helping you further with this.
