Hi beautiful Natasha,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear you aren't happy with your Luxies. May you kindly let me know what the issue is - I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this. To kindly let you know, Natasha, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Natasha. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“OBSESSED!!! I’ve been using all types of Bellami extensions my whole life but these are SO MUCH BETTER! The quality is insanely good and they don’t matte or get tangled easily. They are thick top to bottom and look super healthy and shiny. Definitely recommend. I am never going back to bellami it would be a crime after trying these. They are literally that good! I keep getting compliments on how healthy my hair is and it makes me happy”
Wow - you are gorgeous, Samar! I really appreciate your sweet review - it was such a pleasure to read that I even shared it with the rest of the Luxy Hair team :)
Enjoy your Luxies to their fullest, and be sure to keep in touch with us should you ever have any questions regarding your set - we're here to help.
Warmest regards,
xo
Takara
Luxy Hair Support
Hi beautiful Skylar,
Thank you for your 5-star review! I'm happy to hear you are happy with the quality of your Halo extensions. I really appreciate your feedback, as it is important to us. I will be sure to pass it along to my team right away.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I’m so in love with my new hair extensions. I have a lots of hair and they are thick as well. It blends in with my natural hair very well. Thank you Luxy hair!!”
Hi darling,
I sincerely appreciate you sharing your lovely feedback with us!
I am thrilled to hear that you are enjoying your Off Black Halo. Thank YOU for your support and love of Luxy Hair!
Warmest regards,
xo
Kerry
Luxy Hair Support
Dearest Amanda,
Thank you for sharing your 5-star review on Luxy Hair!
Amanda, I am delighted to hear that you are pleased with the quality of your Off Black Halo. Please continue to enjoy your Luxies!
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful Evelyn,
Thank you for your review! What a neat trick using your Halo for your Ponytail. I'm sorry to hear that your Luxies arrived with a broken clip. If you haven't already, please email us at info@luxyhair.com - we'll be happy to ship you extra clips for the future.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I have tried so many different brands of extensions and Luxy is by far my favorite. As a hairstylist, I’ve even recommended them to my guests because I can speak to their quality and longevity. The halo specifically I was concerned about because I have very thick hair. It is the easiest, most comfortable, worry-free way to get extensions. I will purchase the halo every single time I need new extensions now. Seriously, you won’t be sorry.”
Hi darling Samantha,
Thank you for your 5-star review on Luxy Hair. It was a pleasure to read.
I’m glad to hear how much you’re enjoying Luxy Hair Halo extensions. It would mean a lot to me if you could share your same thoughts on our Facebook page (www.facebook.com/luxyhair/reviews) or our TrustPilot page (www.trustpilot.com/evaluate/luxyhair.com) as it can be helpful to others considering purchasing from Luxy Hair.
Thank you again for your kind words. If you have any questions about your extensions, feel free to email our Support team at info@luxyhair.com. We’re always here and happy to help you.
Wishing you a beautiful day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
