“The hair was beautiful when I first received it. I loved how thick and soft it was. I’ve ordered Luxy hair for as long as I can remember wearing extensions. However after a few wears, this set became so tangled that I can no longer wear them. They bunch up at my scalp and cause damage to my real hair trying to remove them due to the knots they cause.”
Hi beautiful Melissia,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that you are not pleased with your set. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Melissia, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you within a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Melissia. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Kerry
Luxy Hair Support
“I think the clip ins were made really
Well. And I love the texture of the hair and it blends nicely and has minimal shedding. The only bad part is that it gets tangled. I have had clip ins before and never had that problem.”
Hi beautiful Damaris,
Thank you for taking the time to share your honest feedback with us.
Damaris, to kindly let you know, tangling is a normal occurrence with not just your natural hair, but with all types of hair extensions. This can happen due to a lack of constant brushing, weather, or dryness. A common reason why extensions tangle and get matted throughout the day is because of a combination of sweat, heat, and friction. Also, keep in mind that when human hair is constantly moving around it’s going to matt or ‘clump’ together in pieces. I recommend checking out this helpful support article to ensure that your hair extensions remain smooth and tangle-free: https://help.luxyhair.com/caring-for-hair-extensions/how-do-you-prevent-tangling-matting-and-reduce-shedding.
If you believe the tangling is substantial, feel free to email our Luxy Hair Support team at info@luxyhair.com with some photos of your set - we'll be happy to help.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“Wanted to use a better photo but got lazy puling them out lol. Anyways I love the extensions they made me feel like a princess and I can change up my look while keeping my short hair~
I didn't really blend in the extensions as I got lazy but they still look so nice”
Hi darling Catherine,
Wow - thank you for sharing your gorgeous photos!
Catherine, I am delighted to hear that you are enjoying your Seamless Off Black set. What a perfect match and blend for you.
Kindly feel free to reach out to us at info@luxyhair.com, if you have any questions in the future. We're here and happy to help!
Warmest regards,
xo
Kerry
Luxy Hair Support
“My hair is thick and falls slightly past my shoulders, but I still had more than enough wefts to cover my head - I had one three clipped weft left!
I also dye my hair black (I have brown hair) so the 20” Off Black shade works perfectly for my freshly dyed hair, or for when my color begins to fade!”
Hi beautiful Jess,
Thank you for taking the time to share this great review with us!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I love my luxe hair extensions!!! I use them everyday. I suffer from thin hair and bald spots around my head. I use a few of the pieces on the side of my face to frame my face and to make my hair look fuller. I can't express how much this has changed my life....it honestly has made me feel so much more confident about my hair.
The claims of the extensions holding onto style longer is so true! When I curl my hair, the curls/waves lasts on the extensions for a couple days. If you are asian with non-dyed hair, the off black color is the way to go!!
I bought this with my own money and would 100x buy it again!”
Hi daring Elaine,
Thank you for sharing your 5-star review on Luxy Hair!
Elaine, I am delighted to hear that our Seamless Off Black set works well for you and has given you your confidence back. That is wonderful to hear!
Please feel free to reach out to our Luxy Hair team at info@luxyhair.com if you have any questions in the future. We'd love to hear from you again.
In the meantime, please continue to enjoy your Luxies!
Warmest regards,
xo
Kerry
Luxy Hair Support
