Thank you for taking the time to share your positive and honest review on our website, Rachel!
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Patricia
Luxy Hair Support
Hi beautiful Hannchen ,
Thank you for taking the time to share this great review with us and stunning photo!
I'm so happy to hear that you think your new Luxies are high quality. You look absolutely beautiful in your picture!
I would love to see some Before and After photos of you with and without your Luxies for a feature on our Instagram page, @luxyhairlove.
For inspiration, please check our website here: http://www.luxyhair.com/pages/before-and-after. You can share these photos via e-mail to info@luxyhair.com, or on Instagram by tagging #luxyhairlove.
And, of course, if you ever have any questions regarding your set, please feel free to e-mail us at info@luxyhair.com. We are always here and happy to help.
Wishing you a lovely day!
Warmest regards,
xo
Patricia
Luxy Hair Support
“The hair is just real! There is no difference in btween my hair to the luxy extension. Juts got a bit upset because i realised i bought the lenght one and not the one to give volome to my hair which I wanted. As there are diff options can be a bit confused.”
Hi beautiful Anne,
Thank you for your 5-star review!
I am thrilled to hear you find your Seamless Mocha Brown Luxies of good quality and you cannot differentiate the difference between your natural hair and your Luxies.
To kindly let you know, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they have any concerns. We provide multiple resources on our website and blog to help find your perfect Luxy match. If you are unsure of which weight to choose you are always welcome to send in a photo of your hair before you commit to opening your set!
Please continue to enjoy your beautiful Luxy Hair extensions! If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I already have 2 seamless sets. I coloured my hair dark so I couldn’t keep using my dirty blonde and blonde balayage sets anymore and didn’t want to try and colour them.
The colour mocha brown is definitely spot on and I love how they feel like, but I must say it seems it’s way less hair on this set compared to my last 2 sets. My last two sets I could pop in and done, this one needed to be styled first to blend my own hair in. Very strange given the fact that i have longer hair now compared to when I bought my first set of Luxys. I have now ordered 120g of the classic set as well to mix them and to have a better blend and more thickness.”
Hi beautiful Vanessa,
Thank you for taking the time to share your honest feedback with us.
I'm very sorry to hear that you feel your new Seamless Mocha Brown Luxies are not as thick as your previous two sets. I’ll be happy to help you.
I've checked our e-mail history and was not able to locate any messages from you regarding this issue. To kindly let you know, Vanessa, the Luxy Hair Support team is always here and happy to help. We encourage our customers to reach out to us right away if they are experiencing any issues with their set so we can help you in a timely manner.
I’ll be happy to help you further. Please kindly e-mail me back (info@luxyhair.com) with the following images:
- A photo of the SKU number located on the top of your Luxy box, for quality control purposes
- A photo of all your wefts laid out on a flat surface where I can see them clearly from top to bottom, so I have a better understanding of your concerns
Thank you for your cooperation and understanding, Vanessa. I’m looking forward to your e-mail so I may help you further.
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I have been losing my hair for over 15 years now and I have tried everything. At first it took me a while to learn how to put the extensions in and how to hide them (my balding is on top). I love them and I am so much more confident when people look at my hair. Still figuring out different styles but loving the new me!!!!”
Hi darling Christina,
Thank you for sharing your lovely comments.
It is wonderful to read that you are enjoying your Seamless Mocha Brown set, and that you feel confident with this added volume in your thinner hair.
Christina, I appreciate you sending over your photos. We receive many inquiries from customers who are struggling with thin hair, and it is truly delightful to read that our Luxies have helped you.
Thanks again for sharing your information. Our Luxy Hair team is here if you ever need any advice or help with your set. It will be our pleasure to help you further.
Warmest regards,
xo
Kerry
Luxy Hair Support
Hi beautiful Sheridan,
Thank you for taking the time to share this 5-star review with us. Also, thank you for choosing Luxy Hair for your first ever hair extensions! I am so happy to hear that you find your new Seamless Mocha Brown Luxies of great quality.
Please continue to enjoy your beautiful Luxy Hair extensions and please feel free to reach out to us at info@luxyhair.com at any time if you have any questions or concerns.
Wishing you a lovely day!
Warmest regards,
xo
Aleksandra
Luxy Hair Support
“I love my new hair extensions, they give me so much confidence and they really do blend seamlessly into my hair. I just wish there were more length options for the seamless collection, and I think a great improvement would be to make the band at the top where the clips are, the same colour as the hair so the seam doesn’t show too much of exposed. Other than that they were really worth the money and I do see myself buying more in the future!”
Hi darling Laylaa,
I appreciate your review and for taking the time to send us your comments.
I'm delighted to hear that you feel confident wearing your Luxies, and that they blend in well with your natural hair.
I appreciate your suggestions, Laylaa. We are working on new lengths and more shades. I will pass on your clip color suggestions to our Product Management team. Thank you!
Please touch base with us at any time if you have any questions, or concerns. It is our pleasure to help you further.
Warmest regards,
xo
Kerry
Luxy Hair Support
