Hi love! We’re really sorry to hear that you’re unhappy with your purchase.
Customer satisfaction is important to us and it will be our pleasure to
help you. If you haven’t already, please email us at info@luxyhair.com with
a breakdown of your concern and any photos, if applicable. We look forward
to helping you further with this.
“Beautiful extensions, I alternate between my mocha brown clip ins and my mocha bronde halo extensions. The color matches very well to my natural hair, I love the cooler tones of mocha brown compared to dark brown. Ive worn extensions for 11 years and Luxy is my favorite brand. Please make 24 inch seamless extensions and 24 halo extensions available!”
Hi Brittany! Thank you for your love & support. We're so happy to hear your kind feedback. At this time, we do not have plans to offer 24" Seamless or Halo extensions, however, we’ll be happy to share your recommendation with our Product Development team for future consideration. If you ever have any questions, feel free to reach out to info@luxyhair.com. Our team is always happy to help.
“I love my luxies and I will definitely be purchasing more how ever most likely not the seamless set again. It way to thin for my hair and my hair isn’t that thick.”
Hi Loyda, thank you for your feedback. We're glad you're loving your Luxies, and would like to suggest that you purchase a Volumizer Weft if you are finding that your set does not have enough weight. You can use your points from your previous purchase towards a discount! If you have any other questions about weight or blending, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help.
“The delivery was much quicker than expected. The quality is amazing, very soft and silky. However I didn’t realise how heavy it was so it sort of pulled on my hair a bit. I can’t wear it the whole day cause it was giving me a headache but I love the look of it.”
Thank you for your review, June! You may consider having your Luxies thinned out to ease up on the weight a bit, or you may simply leave out some of the wefts so it's not as heavy on your head. Feel free to email our team at info@luxyhair.com if you have any questions - we'll be happy to help you.
Hi Tessa!
Thank you for taking the time to share your review with us. Wow, Tessa - you look so stunning!
Please continue to enjoy your beautiful Luxy Hair extensions. If you ever have any questions, feel free to reach out to info@luxyhair.com. It's always a pleasure to help.
Warmly,
Aleksandra
Luxy Hair Support
Hi Abigail!
Thank you for your love - I'm so happy to hear you love your Luxies.
Should you ever have any questions down the road, please feel free to reach out to us at info@luxyhair.com. We are always here and happy to help you.
Warmly,
Aleksandra
Luxy Hair Support
“I was nervous to purchase hair extensions online, but I’m so glad I did! Very comfortable to wear all day long. Blends beautifully. Couldn’t be happier with my purchase! Thank you Luxy xx:u1F970:”
“First time purchasing/wearing hair extensions. Bought for my graduation pictures. Blended really well. Video tutorials helped. Perfect color and length!”
